SOPHIA HADDOUMI
Linthicum Heights,MD
Summary
Diligent, initiative-taking professional eager to lend combined knowledge and skills to enhance business performance. Works well both individually and in teams, applying a seasoned work ethic to swiftly adjust to new procedures and further business goals. resourceful, driven, and enthusiastic about efficiency and growth to satisfy business demands and raise service value.
Overview
5
5
years of professional experience
Work History
Summer Internship
Baltimore Water Taxi
Baltimore, MD
05.2025 - 08.2025
- Worked with the company, including marketing and project management, in developing new ideas, creating content, products, and services.
- Involve working on various projects, building partnerships, and social media engagement.
- My goals were to sell existing tickets and help launch new ticket types more effectively; to build awareness and adoption of our services.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Collaborated with team members to improve operational procedures and onboard amenities.
Customer Service Sales Associate
The Home Depot
Glen Burnie, MD
01.2023 - 06.2024
- Emphasized the advantages of customer loyalty programs or store credit cards to entice customers to make recurring purchases.
- Kept work area clean, organized, and free of clutter always.
- Managed customer complaints and inquiries in a courteous and efficient manner.
Team Member
Bonheur Patisserie & Deli
Columbia, MD
12.2021 - 11.2022
- Demonstrated ability to manage multiple tasks while still Followed all safety and security procedures to reduce being adaptable and flexible. risks.
- Responded quickly to meet customer needs and resolve Demonstrated ability to work in a demanding environment problems. and effectively oversee multiple tasks simultaneously.
Crew Member
Chick Fil A
Baltimore, MD
11.2020 - 06.2021
- Operated cash registers and handled transactions accurately and efficiently.
- Worked collaboratively with team members to meet daily operational goals and ensure smooth restaurant flow.
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Maintained cleanliness and organization of dining and kitchen areas in compliance with health and safety standards.
Education
Landscape Architecture A.S.S - Landscape Architecture, Architecture
Anne Arundel Community College
Arnold, MD12-2024
High School -
North County High School
Glen Burnie, MD06-2021
Bachelor of Science - Architecture
University of Maryland, College Park
College Park, MD12-2027
Skills
- Problem solving
- Verbal communication
- Friendly and helpful
- Avid Learner
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
Languages
Arabic
Native or Bilingual
Timeline
Summer Internship
Baltimore Water Taxi
05.2025 - 08.2025
Customer Service Sales Associate
The Home Depot
01.2023 - 06.2024
Team Member
Bonheur Patisserie & Deli
12.2021 - 11.2022
Crew Member
Chick Fil A
11.2020 - 06.2021
Landscape Architecture A.S.S - Landscape Architecture, Architecture
Anne Arundel Community College
High School -
North County High School
Bachelor of Science - Architecture
University of Maryland, College Park