Sophia Harrison
Paducah,KY
Summary
I am an energetic, self-starter seeking a position with a company offering various opportunities for career advancement.
Overview
6
6
years of professional experience
Work History
Ops Coordinator
FedEx
06.2020 - Current
- Communicates with Independent Contractors regarding day-to-day operations
- Investigates complaints, disputed deliveries, missing packages, etc
- Confirm the contractor’s vehicles are up to the DOT standards
- Reviews metric reports relating to service, safety, and quality on a daily basis
- Creates and update files for the company and contractors
Package Handler
FedEx
09.2019 - 06.2020
- Collaborated and communicated with team members to organize loads efficiently
- Ensure that all tasks assigned are accomplished in a certain time period
- Handling packages safely in a busy warehouse setting
- Loading/Unloading packages in a neat and safe manner
- Properly executing FedEx package handling methods
Shift Manager
Dairy Queen
06.2017 - 09.2019
- Recruit and interview potential team members
- Direct supervision and delegation of tasks to team members
- Evaluate subordinate team member performance
- Resolution of various on-the-job challenges
- Ensure public customer satisfaction and gracefully handle complaints
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2023
Skills
- Dependable
- Time Management skills
- Computer software skills
- Hardworking
- Organization
- Attentive
- Customer Care
Accomplishments
Bravo Zulu Award - FY21
Bravo Zulu Award - FY21
Values Award for Service - FY21
Values Award for Responsibility - FY22
Bravo Zulu Award - FY23
Timeline
Ops Coordinator
FedEx
06.2020 - Current
Package Handler
FedEx
09.2019 - 06.2020
Shift Manager
Dairy Queen
06.2017 - 09.2019
Associate of Science - Business Administration
Colorado Technical University
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