Sophia Henderson
Yulee,FL
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Playland Indoor Playground
09.2024 - 02.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Call Center Agent
Apex Service Partners
08.2024 - 09.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Clinic Coordinator
Proactive Life Skills (PLS) Therapy & Learning Center
02.2024 - 08.2024
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Created weekly schedules for therapists, taking into account sick days and vacation time.
- Led transition to electronic health records, significantly reducing paperwork and increasing efficiency in patient information management.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Maintained accurate client records, ensuring proper billing and payment tracking.
Juice Bar Team Member
Fla. Juice & Bowl
08.2023 - 02.2024
- Prepared and served a variety of fresh juices, smoothies, and other beverages to customers
- Operated cash register accurately and efficiently, handling transactions with precision
- Provided exceptional customer service by greeting customers, taking orders, and answering questions about menu items
- Trained new team members on juice bar operations including equipment usage, recipe preparation, and customer service standards
- Ensured compliance with health codes and regulations regarding food safety practices at all times
- Maintained cleanliness and organization of the juice bar area, ensuring a sanitary environment for food preparation
- Collaborated with team members to provide seamless service during high-volume periods.
Education
High School Diploma -
Fletcher High School
Jacksonville Beach, FL03.2022
Skills
- Strong Problem-Solving Skills
- Phone etiquette
- Adaptable
- Sales
- Time management
- Restaurant experience
- Cleaning and Sanitizing
- Attention to detail
- Guest services
- Team collaboration
- Organizational skills
Certification
Driver's License
Timeline
Barista/Cashier
Playland Indoor Playground
09.2024 - 02.2025
Call Center Agent
Apex Service Partners
08.2024 - 09.2024
Clinic Coordinator
Proactive Life Skills (PLS) Therapy & Learning Center
02.2024 - 08.2024
Juice Bar Team Member
Fla. Juice & Bowl
08.2023 - 02.2024
High School Diploma -
Fletcher High School
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