Sophia Hendrickson
Gilbert,AZ
Summary
Passionate about creating meaningful connections through exceptional customer service, building genuine relationships that leave lasting impressions and consistently earn positive guest feedback. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Seven Brothers
Queen Creek, Arizona
05.2024 - Current
- Assisted in managing daily operations, contributing to improved service delivery.
- Resolved customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Trained new team members on customer service protocols and company policies.
- Delegated work to staff, setting priorities and goals.
- Coordinated employee schedules to ensure adequate staffing levels at Seven Brothers.
Shift Leader
Playa Bowls
Queen Creek, Arizona
04.2023 - 07.2024
- Supervised and led employees to enhance productivity and elevate customer service levels.
- Resolved customer complaints to ensure customer satisfaction and loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained organized work environment by delegating tasks to optimize team efficiency.
Education
High School Diploma -
Casteel
Queen Creek, AZ05-2024
Skills
- Operational efficiency
- Schedule management
- Staff management
- Employee training
- Customer relationship management
- Customer service
- Team building
Timeline
Assistant Manager
Seven Brothers
05.2024 - Current
Shift Leader
Playa Bowls
04.2023 - 07.2024
High School Diploma -
Casteel