Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sophia Henry

Los Angeles,CA

Summary

Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, Organized and dependable. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

Overview

18
18
years of professional experience

Work History

Service&Engagement/Cash Office,Style Consultant

Target
06.2021 - Current
  • Actively listen to customers' requests, confirming full understanding before addressing concern.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Engaging with our customer is by far my favorite part of the Job!
  • Balance safe, prepare tills and prepare register bags for next sales date.
  • Sort and count coin and currency to make change for associates.
  • Prepare bank deposits and corporate cash shipments.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Stayed on top of current fashion trends and revamped stock according to updates.

Restaurant Hostess

Caribbean Connections
04.2017 - 05.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Manager/Cashier

Popcorn Depot
05.2013 - 03.2018
  • Register count at beginning/Closing Shift, Freshly Popped and season popcorn daily.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Make Bank Deposit at the end of my shift.

Customer Service/Cashier

Walmart
08.2007 - 01.2013
  • Operated cash registers, processed transactions accurately, and ensured efficient customer service.
  • Maintained clean and organized checkout areas to enhance shopping experiences.
  • Trained new team members on register operations and customer service best practices.
  • Handled returns and exchanges according to store policies, ensuring customer satisfaction and compliance.

Education

Alexander High School

Skills

  • Excellent written and oral communication
  • Bilingual (French-Creole)
  • Multitasking and organization
  • Strong work ethic
  • Adaptability and flexibility
  • Customer service expert
  • Creative Problem Solving
  • Interpersonal Skills
  • Attention to detail
  • Collaborative team player
  • Personal styling
  • Client relationship building

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction at Popcorn Depot, Restaurant and Target.
  • At Popcorn Depot I Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • At Target, Popcorn Depot and Walmart I Up-sold products and motivated customers to upgrade current product plans.
  • At Target I've been Employee of the Month twice in one year.

Languages

French
Native or Bilingual

Timeline

Service&Engagement/Cash Office,Style Consultant

Target
06.2021 - Current

Restaurant Hostess

Caribbean Connections
04.2017 - 05.2020

Manager/Cashier

Popcorn Depot
05.2013 - 03.2018

Customer Service/Cashier

Walmart
08.2007 - 01.2013

Alexander High School

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Sophia Henry