Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophia Hernandez

Bonner Springs,KS

Summary

Experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Making strives to ensure customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
09.2022 - Current
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Created and managed project plans, timelines and budgets.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated customer needs and feedback to drive product and service improvements.

Lead

Dairy Queen Grill & Chill
09.2020 - 09.2022
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Contributed to cost control measures by monitoring portion sizes and reducing waste.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

Bonner Springs High School
Bonner Springs, KS
12.2023

Skills

  • Staff education and training
  • Complex Problem solving
  • Daily workflow improvement
  • Corporate Social Responsibility
  • Project Planning
  • Schedule Management
  • Work Planning and Prioritization
  • Mentoring
  • Team motivation
  • Goal Setting
  • Workplace Safety
  • Critical Thinking
  • Social Perceptiveness
  • Self-Directed
  • Customer Relations

Certification

  • CNA - Certified Nurse Assistant

Timeline

Team Lead

Walmart
09.2022 - Current

Lead

Dairy Queen Grill & Chill
09.2020 - 09.2022

High School Diploma -

Bonner Springs High School

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Sophia Hernandez