- Animal Care
- Horseback Riding
- Baking
- Camping
- I enjoy cooking for friends and family gatherings
- Music
- Geocaching
Sophia Hickman
Topsham,ME
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills, committed to providing exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Brickyard Hallow
10.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
Server
The Highlands
12.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Mt Ararat High School
Topsham, ME06-2026
EMT Certification - EMT
Region 10 Technical High School
Brunswick, ME06-2025
Skills
- Strong Work Ethic
- Customer Service
- Team Collaboration
- Effective Time Management
- Exceptional Communication
- Detail Oriented
- Professional Appearance
- First Aid Training
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- Mandated Reporter Certified
Interests
Timeline
Host
Brickyard Hallow
10.2023 - 08.2024
Server
The Highlands
12.2022 - 10.2023
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- Mandated Reporter Certified
High School Diploma -
Mt Ararat High School
EMT Certification - EMT
Region 10 Technical High School
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