Sophia Hill
Scooter's Coffee
Edmond
4
years of professional experience
I have worked at scooters coffee for 4 years. Working at scooters coffee has given me time efficiency, customer service, and teamwork opportunities and skills. I became a shift leader within a year of working. Being a shift-lead has taught me how to train others, relay and fix issues, and how to compile net sales and drive-thru times; I also had to manage product sales. Many of the skills I have gained, or already had, are transferable to most other jobs. Some examples are customer service, fast thinking and problem-solving, and training. I am a committed and determined worker who will follow the rules and uphold company standards.
Work History
Shift Leader
3 Years 10 Months- Assisted in training and onboarding new team members to enhance service quality.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated coffee-making equipment efficiently while adhering to safety protocols.
- Collaborated with team members to maintain a positive work environment during peak hours.
- Followed established recipes and procedures for consistent beverage preparation and quality control.
- Adapted quickly to changing priorities in fast-paced setting, ensuring smooth operations during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
Cosmetology License - Cosmetology
High School Diploma
- Psychology
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Team motivation
Strong verbal and written communication
Customer service focus
Customer service management
Team supervision
Staff training and development
POS system operation
Safety processes and procedures
Inventory counts
Sales and upselling
Shift paperwork completion
Drawer assignments
Timeline
Shift Leader
Scooter's Coffee
10.2022 - CurrentRead More
The Hair Arts Institute
Cosmetology License from Cosmetology
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Putnam City West High School
High School Diploma
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University of Central Oklahoma
from Psychology
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