Sophia Hilliard
Middletown,DE
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Increased wholesale by 30% in one year under Front Desk Receptionist position. Manages calls, books appointments. Implemented and improved training software's and procedures. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
06.2023 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Manages approximately 15 credit applications per month.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Receptionist
La Dolce Vita Spa For Wellness
06.2022 - 06.2023
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased follow-ups by 15% in first 6 mos.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Warehouse Associate
Amazon
01.2022 - 06.2022
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Surpassed warehouse pick goals by hundreds every shift.
Education
High School Diploma -
Penn High School
New Castle, DE05.2022
Skills
- Verbal Communication
- Scheduling
- Complaint resolution
- Google Drive
- Meeting Coordination
- File Organization
- Database Maintenance
- Document Management
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Lowes Home Improvment
06.2023 - Current
Receptionist
La Dolce Vita Spa For Wellness
06.2022 - 06.2023
Warehouse Associate
Amazon
01.2022 - 06.2022
High School Diploma -
Penn High School
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