Sophia Hoffman
Gardner,KS
Summary
Resourceful and efficient worker known for a positive attitude, adaptability, and strong attention to detail. Eager to learn and expand my knowledge in the jewelry industry.
Overview
9
9
years of professional experience
Work History
Team Member
Target
06.2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new team members on operational procedures and customer service best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Experience Consultant
CarMax
06.2023 - 06.2024
- Followed-up on warm Internet leads and responded to customer inquiries via telephone about vehicle availability, price, and options.
- Exceeded monthly sales targets and achieved top-performer status through consistent follow-up and excellent customer service skills.
- Conducted finance applications to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Lead
Walmart
05.2017 - 06.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Johnson County Community College
Overland Park, KSGardner Edgerton Highschool
05-2017
Skills
- Customer service
- Detail oriented
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizing work stations
- Willingness to learn
- Adaptability and flexibility
Timeline
Team Member
Target
06.2024 - Current
Customer Experience Consultant
CarMax
06.2023 - 06.2024
Team Lead
Walmart
05.2017 - 06.2023
Johnson County Community College
Gardner Edgerton Highschool