Sophia Houle
Stafford Springs,CT
Summary
Fueled by caffeine and a passion for people, I'm a customer service rockstar with a knack for turning complaints into compliments. By day, I'm a social media guru, conjuring up engaging content that drives conversations and grows communities. With a style that's equal parts professional and playful, I'm all about bringing brands to life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/Social Media Advisor
The LEGO Group
09.2022 - 11.2025
- Provide accurate and helpful information to customers, promoting products/services and building brand loyalty.
- Respond to customer inquiries via chat, phone, and email in a timely and professional manner.
- Curated engaging content that reflected brand values, driving user interaction and positive sentiment.
- Create and schedule engaging content, including posts, tweets, and stories.
- Developed and executed social media strategies to enhance brand engagement and customer loyalty.
- Collaborated with cross-functional teams to align messaging across multiple platforms and campaigns.
Social Media and Sales Manager
Muvement Fitness
08.2018 - 01.2023
- Attendance at front desk
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Filming and editing promotional content
- Trained and mentored junior sales staff, fostering skill development and promoting a collaborative team environment.
- Developed and implemented strategic sales initiatives, improving customer engagement and satisfaction levels.
Crew Member
Trader Joe's
09.2018 - 10.2021
- Operated cash register efficiently, handling transactions and balancing cash drawers accurately.
- Assisted in inventory management, restocking shelves to ensure optimal product availability and reducing stock discrepancies.
- Maintained store cleanliness and organization, ensuring compliance with safety standards and enhancing product visibility.
- Delivered exceptional customer service, fostering positive shopping experiences for diverse clientele.
Education
High School Diploma -
Stafford High School
06-2019
Skills
- Content creation, video production, social media management
- Teamwork and collaboration
- CRM, Salesforce, Excel etc
- Supply ordering and product inventory
- Audience engagement
- Social media strategy
- Organizational skills
- Content curation
- Creative thinking
- Computer proficiency
- Team collaboration
Certification
- Assistant Makeup Artist
Timeline
Customer Service/Social Media Advisor
The LEGO Group
09.2022 - 11.2025
Crew Member
Trader Joe's
09.2018 - 10.2021
Social Media and Sales Manager
Muvement Fitness
08.2018 - 01.2023
High School Diploma -
Stafford High School