Sophia Hughes
Lansdale,Pennsylvania
Summary
Results-driven boutique team leader recognized for strong leadership and customer service skills. Expertise in training staff, optimizing visual merchandising, and implementing successful promotional strategies to enhance sales and customer engagement.
Overview
7
7
years of professional experience
Work History
Boutique Team Leader
Francesca's
Willow Grove, Pennsylvania
03.2023 - 08.2025
- Oversaw daily store operations ensuring excellent customer service standards.
- Trained and mentored team members on sales techniques and product knowledge.
- Coordinated visual merchandising to enhance store aesthetics and attract customers.
- Implemented promotional displays to drive customer engagement and sales growth.
- Conducted performance evaluations to assess staff development and training needs.
- Resolved customer inquiries and issues promptly, ensuring a positive shopping experience.
- Managing day-to-day tasks such as opening, closing the store, managing deliveries, collections.
- Maintaining high standards of customer service throughout the store.
- Creating weekly schedules for the boutique staff ensuring adequate cover during peak periods.
- Recruiting, interviewing and selecting suitable candidates for available positions in the store.
- Cultivated loyal customer base by providing excellent customer service.
Senior Women's Lead
Old Navy
North Wales, Pennsylvania
10.2018 - 10.2021
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Trained new cashiers on policies, procedures, and customer service standards.
Education
Associates - Mass Media Studies
Montgomery Community College
Blue Bell, PA06-2027
High School Diploma -
North Penn High School
Lansdale, PA06-2020
Skills
- Visual merchandising
- Team building
- Customer relationship management
- Scheduling coordination
- Staff recruitment
- Problem solving
- Effective communication
- Leadership development
- Time management
Timeline
Boutique Team Leader
Francesca's
03.2023 - 08.2025
Senior Women's Lead
Old Navy
10.2018 - 10.2021
Associates - Mass Media Studies
Montgomery Community College
High School Diploma -
North Penn High School
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