Sophia Huynh
Dallas,TX
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
5
5
years of professional experience
Work History
Logistics Specialist
Consilium Staffing
09.2023 - Current
- Enhanced client satisfaction by providing expert corporate travel advice and personalized itinerary planning.
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
- Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
- Collaborated with clients to design customized travel policies that aligned with their business objectives.
- Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
Sr. Implementation Analyst
Cotiviti Healthcare
09.2022 - 02.2023
- Responsible for on-boarding new and existing Cotiviti clients.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Oversaw collaboration with key internal and external stakeholders to determine high quality outcomes
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Established and managed client relationship during onboarding process.
General Manager & Marketing Analyst
CYCLEBAR
09.2021 - 09.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Data Analytics Intern
Cowen Enterprise. INC
01.2019 - 03.2022
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Completed filing, data entry and copying for data analyst team.
- Ran data analysis reports and distributed to management staff.
Marketing Specialist/Analyst
CYCLEBAR
07.2019 - 08.2021
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
Education
Bachelor of Science - Healthcare Management & Business Marketing
Dallas Baptist University
Dallas, TX12.2020
MBA - Business Administration And Management
University of Colorado Denver
Aurora, CO12.2024
Coursera Microsoft Office Badge (2021) - Expert in Microsoft Excel, Word, And Outlook.
Coursera
Skills
- Client Implementation Experience
- PBM/Medicare/Medicaid experience
- Project Management
- Microsoft Teams Expert
- MS Office
- MS Excel Expert (Complex Functions, V-Lookups, Index/Match/Pivot Tables)
- Keyword Research
- Data Analysis
- Keyword Research
- Data Analysis
- Exceptional customer service
- Hotel and car rental booking
- Expert itinerary planning
- Emergency response handling
- Corporate travel policies
- Travel risk management
Timeline
Logistics Specialist
Consilium Staffing
09.2023 - Current
Sr. Implementation Analyst
Cotiviti Healthcare
09.2022 - 02.2023
General Manager & Marketing Analyst
CYCLEBAR
09.2021 - 09.2022
Marketing Specialist/Analyst
CYCLEBAR
07.2019 - 08.2021
Data Analytics Intern
Cowen Enterprise. INC
01.2019 - 03.2022
Bachelor of Science - Healthcare Management & Business Marketing
Dallas Baptist University
MBA - Business Administration And Management
University of Colorado Denver
Coursera Microsoft Office Badge (2021) - Expert in Microsoft Excel, Word, And Outlook.
Coursera
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