Sophia Irwin
Anchorage
Summary
Dynamic nonprofit professional with 5 years at Beacon Hill, excelling in client services and resource coordination. Proven ability to enhance community engagement and streamline operations, including a successful transition to a community closet model. Skilled in social media management and graphic design, with strong communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Beacon Hill
Anchorage
02.2020 - Current
- I am a dedicated and compassionate nonprofit professional with 5 years of experience supporting vulnerable families through direct services, resource coordination, and community engagement. I played a key role in the transition from a thrift store model to a community closet, ensuring continuity of services for families in need. Skilled in appointment scheduling, client relations, inventory tracking, data reporting, and agency collaboration. Also responsible for managing organization-wide social media and graphic design needs, providing a well-rounded mix of frontline support and digital communication expertise.
- Client Services & Appointment Coordination
- Community Resource Navigation
- Partner & Agency Relations (40+ partner organizations)
- Inventory Management & Monthly Reporting
- Social Media Management (Content Creation & Strategy)
- Graphic Design (Flyers, Digital Assets, Visual Branding)
- Child Supervision & Family Support
- Multitasking & Task Prioritization in Dynamic Settings
- Strong Verbal & Written Communication
Hostess
Olive Garden
Anchorage
08.2021 - 09.2023
- I was the lead host at the Dimond Center Olive Garden, and for over a year was the sole host trainer at that location. I updated the dining room in a complex computer system, managed multiple phone lines, checked in guests, helped with to-go orders, and created seating plans. I dealt with difficult people and highly stressful situations on a full time basis for 2 years.
- Provided excellent customer service by addressing customer needs promptly.
- Greeted guests upon arrival and escorted them to their tables.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored dining room activity to ensure compliance with health regulations.
- Resolved any customer complaints or issues quickly and professionally.
Sales Associate
The Ice Cream Shoppe
Girdwood
05.2019 - 01.2020
- I performed all duties necessary in serving ice cream, drinks and other food items to customers in one of the busiest ice cream shops in Alaska. I took customers orders, operated a cash register, answered phones, worked with and closed out a till, processed inventory, received shipments, and cleaned to a professional standard.
- Created attractive displays for merchandise in order to boost sales.
- Operated cash register and handled cash transactions accurately.
- Monitored inventory levels to ensure adequate stock availability for customers.
- Ensured compliance with safety regulations in the workplace.
- Responded promptly to inquiries from customers via phone or email.
Education
High School Diploma -
King Technical High School
Anchorage, AK04-2020
Skills
- Client services
- Nonprofit work
- Appointment coordination
- Inventory management
- Data reporting
- Social media management
- Graphic design
Certification
- Child Sexual Abuse and the Commercial Exploitation of Children Training (Standing Together Against Rape, Alaska)
- Protecting Children Through Active Bystanding (Standing Together Against Rape, Alaska)
- Psychological First Aid Training (Johns Hopkins University)
- Recognizing and Reporting Child Abuse and Neglect Training (Standing Together Against Rape, Alaska)
- Stewards of Children Certification (Standing Together Against Rape, Alaska)
- Talking with Children About Safety from Sexual Abuse Training (Standing Together Against Rape, Alaska)
Affiliations
- Hiking
- Biking
- Digital and physical art
Timeline
Hostess
Olive Garden
08.2021 - 09.2023
Assistant Manager
Beacon Hill
02.2020 - Current
Sales Associate
The Ice Cream Shoppe
05.2019 - 01.2020
High School Diploma -
King Technical High School
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