Sophia J. Fernandez
Summary
I am an empathetic and compassionate individual with a natural ability to connect with people and foster supportive relationships. I have a deep understanding of social services and community resources, and I possess skills in active listening and problem-solving. My commitment is to make a positive impact on individuals and communities by providing essential support and guidance.
Overview
3
3
years of professional experience
Work History
Health, Mental Health, & Disabilities Supervisor
St. Alban's Child Enrichment Center
05.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Updated client documentation for accurate, compliant and current records.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
Customer service / sales
Sensory Pilates & Performance
04.2023 - 04.2024
- Coordinates sales and assist clients with answering phone calls in a timely manner
- Verify insurances and connecting them to the physicians
- Maintains client databases, client contact information
- Manages client service and development events, and reach out to clients weekly to check in
Beauty advisor
Ulta Beauty
04.2021 - 01.2023
- Greeting all guests with friendly, prompt and courteous service
- Informing guests of current promotions, events and services within the store
- Promoting the Ulta Beauty loyalty and guest service programs
- Meeting/exceeding individual sales and productivity goals
Education
Bachelor of Arts - Psychology, minor in Criminal Justice
Florida International University
Miami, FL04.2024
Skills
- Fluent in English & Spanish
- Excellent teamwork and interpersonal skills
- Proficient in Microsoft Office
- Compassionate
- Case management
- CPR certified & EPI pen certified
- Client documentation
- Conflict resolution
- Case documentation
- Client confidentiality
- Analytical thinking
- Referrals and networking
Awards
Psi Chi, Psychology Honor’s Society, Phi Kappa Phi, National Honor’s Society, Manga Cum Laude
Affiliations
- Tau Sigma National Honor Society, Academic excellence
- Phi Kappa Phi Honor Society, Academic Honor
- Phi Beta Kappa Honor Society, Academics
- Psi Chi
RESEARCH EXPERIENCE
- Florida International University
- Undergraduate Research
- Generates original hypotheses and composes variables for a wide variety of psychology sub disciplines
- Utilizes peer-reviewed journals in the completion of thorough literature reviews
- Develops and administers surveys and questionnaires to collect research data
- Analyzes data in SPSS, tabulates results, and determines support for hypotheses
- Discusses the implications of studies and posits directions for future research
Timeline
Health, Mental Health, & Disabilities Supervisor
St. Alban's Child Enrichment Center
05.2024 - 09.2024
Customer service / sales
Sensory Pilates & Performance
04.2023 - 04.2024
Beauty advisor
Ulta Beauty
04.2021 - 01.2023
Bachelor of Arts - Psychology, minor in Criminal Justice
Florida International University
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