Sophia Jones
Warrensville Heights
Summary
Dedicated dental professional experienced in patient education, appointment scheduling, dental pre-authorizations and cross-training. Skilled in managing billing and collection procedures while ensuring compliance with safety standards to enhance patient satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Dental Assistant
MetroHealth Family Dental
Cleveland, Ohio
07.2021 - Current
- Prepared treatment rooms and ensured availability of necessary instruments for procedures.
- Managed appointment scheduling and maintained accurate patient records in electronic systems.
- Monitored inventory levels, ordered supplies, and ensured compliance with safety standards.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Billing/ Dental Assistant
Care Alliance Health Center
Cleveland, Ohio
11.2010 - 09.2020
- Ensured accurate billing for customers, processing payments efficiently and addressing any discrepancies promptly.
- Verify dental insurance eligibility and benefits prior to treatment
- Obtain and track pre-authorizations for major procedures
- Submit dental insurance claims (electronic & paper) accurately a
- Post insurance payments, EOBs (explanation of benefits), and adjustments to patient accounts
- Review and resolve claim denials and rejections,.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Scheduled and confirmed patient appointments.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Collaborated with dentists to ensure seamless workflow during procedures.
Dental Assistant/ Radiographer
Ocean Dental
Cleveland, OH
05.2007 - 02.2016
- Operated dental radiography equipment to capture diagnostic images.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, pediatric procedures, and oral surgery.
- Conducted routine maintenance checks on X-ray machines to ensure optimal performance and reliability.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Dental Assistant Training
Cleveland Institute of Dental And Medical
Cleveland, OH11-2006
High School Diploma -
East High School
Cleveland, OH05-2001
Skills
- Billing and collection procedures
- Dental insurance pre-authorization processing
- Pre-treatment authorization submission and tracking
- Insurance authorization verification for dental procedures
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Cross-training capabilities
- Patient education
- Dental material handling
- Restorative procedures
Timeline
Dental Assistant
MetroHealth Family Dental
07.2021 - Current
Dental Billing/ Dental Assistant
Care Alliance Health Center
11.2010 - 09.2020
Dental Assistant/ Radiographer
Ocean Dental
05.2007 - 02.2016
Dental Assistant Training
Cleveland Institute of Dental And Medical
High School Diploma -
East High School