Sophia Jordan
Shelbyville,KY
Summary
Dynamic organizational leader with a proven track record in enhancing team performance and driving operational success. Expertise in supervisory skills and customer service, complemented by a strong focus on training and employee engagement. Recognized for implementing effective problem-solving strategies that foster a positive workplace culture. Committed to utilizing leadership capabilities to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Office Manager/Chiropractic Technician
CORE Health Care
Louisville, KY
09.2024 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained confidential records relating to personnel matters.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained accurate records of patient visits and treatment plans.
- Checked vital signs such as blood pressure and pulse rate before treatment sessions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Slitting Machine Operator
Amcor Flexibles
Shelbyville, KY
02.2023 - 09.2024
- Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
- Ensured that all raw materials were properly labeled before being placed in the machine for processing.
- Accurately set-up fold, adjusting roll mechanisms, tension, and guide devices.
- Repaired or replaced worn parts such as blades, rollers, and tensioners as needed.
- Measured completed workpieces to verify conformance to specifications with micrometers, gauges, calipers, and templates.
- Followed safety protocols when operating machinery.
- Operated cranes, hi-los and other equipment safely to move materials around work areas.
- Maintained adequate productivity by setting and enforcing deadlines.
- Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
Staff Scheduler
Accurate Healthcare Professionals
Louisville, KY
01.2021 - 02.2023
- Handled incoming calls and directed callers to appropriate department or employee.
- Communicated daily schedule changes to employees via email and text message.
- Reviewed and adjusted employee shift schedules in accordance with staffing needs.
- Collaborated with Human Resources personnel to resolve scheduling conflicts or issues.
- Ensured compliance with applicable labor laws when creating work schedules for employees.
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests.
- Monitored staff attendance records to identify any irregularities or discrepancies.
- Coordinated with department managers to ensure appropriate coverage for shifts.
- Established procedures for tracking changes in employee availability due to illness or vacation.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Human Resources Manager
Walmart
Shelbyville, KY
11.2020 - 01.2021
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Provided HR consultation services to leadership and department heads.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Developed compensation packages that are competitive yet cost effective for the organization.
Support Manager
Walmart
Louisville, KY
03.2018 - 11.2020
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated employee performance against established objectives and standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Receptionist
UK Good Samaritan Hospital
Lexington, KY
09.2014 - 03.2018
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors and provided them with assistance.
Education
Associate of Arts - Business Administration And Management
Jefferson Community And Technical College
Louisville, KY05-2018
GED -
Kentucky Higher Education
Lexington Ky06-1996
Bachelor of Arts - Business Administration And Management
Bellevue University
Bellevue, NESkills
- Bill
- Documentation and control
- Workflow optimization
- Scheduling and calendar management
- Budgetary planning
- Office administration
- Office management
- Organizational skills
- Operations management
- Mail handling
- Financial tracking
Timeline
Office Manager/Chiropractic Technician
CORE Health Care
09.2024 - Current
Slitting Machine Operator
Amcor Flexibles
02.2023 - 09.2024
Staff Scheduler
Accurate Healthcare Professionals
01.2021 - 02.2023
Human Resources Manager
Walmart
11.2020 - 01.2021
Support Manager
Walmart
03.2018 - 11.2020
Receptionist
UK Good Samaritan Hospital
09.2014 - 03.2018
Associate of Arts - Business Administration And Management
Jefferson Community And Technical College
GED -
Kentucky Higher Education
Bachelor of Arts - Business Administration And Management
Bellevue University
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