ASHLEY WALKER
Shelbyville,KY
Summary
Results-oriented professional with over 16 years of diverse healthcare experience with a strong history of implementing effective solutions to achieve sustained, bottom-line growth. Excellent sales and strategic acumen, with proven success at building and maintaining long-term and profitable business relationships. Expert communicator, able to partner with management, negotiate with vendors, collaborate with cross-functional departments, and lead highly productive teams. Proven capacity for troubleshooting issues, mitigating risks, and managing budgets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Careviso
06.2025 - 12.2025
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Suggested solutions and innovative ideas to meet client needs.
- Generated pipeline to close revenue and attain quota.
- Established client and market priorities to execute strategic course of action.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
Strategic Account Executive
careviso
05.2022 - 06.2025
- Responsible for researching and identifying prospective clients to generate new business opportunities in order to build and manage the company sales funnel and pipeline.
- Developed and maintained relationships with key influencers and stakeholders from existing clients to ensure long-term business relationships and drive revenue growth.
- Closed two existing client upsell opportunities within one month into new role.
- Participated in developing lab onboarding processes and procedures by working cross-functionally within IT, CS team, clinical operations, operations and billing teams.
- Worked cross-functionally with marketing to develop and implement prospecting and lead gen algorithms for sales interns roles and responsibilities.
- Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives.
- Determined direction for strategic accounts by researching competitive landscape, market insights, and communication across stakeholders.
- Monitored performance metrics and prepared reports and forecasts in SalesForce to present to leadership.
Strategic Account Manager Team Lead
careviso
05.2022 - 04.2023
- Responsible for leading a team of two lab account managers to maintain client satisfaction and upsell opportunities with 24 labs. Identified key influencers and stakeholders at the labs to develop long-term relationships and identify upsell opportunities. Held monthly and quarterly reviews with lab C-suite and RCM teams to provide a high-level analysis overview of prior authorization data. Worked cross-functionally with clinical operations and operations to support the lab in their prior auth denials and requirements data and inquiries.
- Grew pre-established territory by 80% within the first quarter by upselling SaaS platform
- Developed company quarterly review data talking points and PowerPoints for account management teams to utilize within lab review meetings
- Worked with product team, IT, QA team and clinical operations to develop onboarding processes when labs transition to company SaaS platform
- Analyze lab prior auth data to identify trends on approvals, denials and requirements and provide feedback to lab for their use in increasing claim success rate and revenue reimbursements
- Led my account management team in holding and maintaining the highest lab account revenue and growth during Q3 and Q4 of 2022.
Clinical Account Executive
Caretenders Home Health - LHC Group
04.2019 - 05.2022
- Responsible for the recruitment and follow of home health patients over a 4-county territory, including doctor’s offices, hospitals, nursing home and independent referral sources. Served as a communication liaison between the patient, their family, their doctor, and our home health clinical staff. Responsible for self-management and direction with daily requirements for reporting and sales calls. Developed, Lead and maintained relationships with accounts over 3 years. Responsible for tracking the pacing of my agency according to the set Medicare/Medicaid/Private Insurance goals and have daily knowledge of the competitors place in the current market share.
- Grew an established territory 40% in a time of COVID and limited regional access
- Responsible for revenue driving referrals of over $625,000 in three years for one branch
- Top 10% AE in region, month over month, for 3 years
- Management of Bundling Programs with physicians and communities maintaining the patient/client balance
- Educated offices and billing staff on Medicare practices in the home health certification along with different diagnosis management tools.
- Coordinated group outings for referral sources, reaffirming business relationships and assuring continuing sales.
- Identified areas of new growth with emphasis on the continuum of care and bundle payment movement
- Completed Sales Development Training, 1 of 5 chosen out of applicants
- Currently ranked 35th out of 649 sales professionals in division.
Client Services Operations Consultant
Mercurio Wealth Advisors
01.2019 - 04.2019
- Recruited to administer and enhance client applications and processes. In addition, aligned business, promotional, and marketing resources to ensure goal attainment, client education and reach. Acted as primary point of contact/liaison in office. Identified and capitalized on opportunities to capture new business.
- Managed client requests for special portfolio changes and allocations.
- Coordinated co-marketing initiatives between the advisors and perspective clients.
- Process incoming checks for investments, and facilitate entering new business into the client management system.
Multiline Agent
Jim O'Donoghue State Farm
08.2015 - 01.2019
- Expanded business improvement services to win new customers and expand services to existing clients. As a property/casualty & life/health licensed team member, assisted clients with every aspect of their insurance needs. Performed financial risk assessment to educate and built rapport with clients to advise them on the best way to protect their greatest investments. Ensured consistent company branding and marketing solutions. Exceeded Initial Sales Goals and maintained until recruited from company.
- Achieved steady profit stream by spearheading first-class customer service and establishing strong repeat / referral base by providing customers with greater insight, awareness, and ability to share critical information.
Business Office Manager
Walker's Paint & Body Inc
09.2012 - 08.2015
- Maintained every aspect of the office, i.e. book keeping, filed and maintained organization of all paperwork.
- Prepared and filed all monthly, quarterly and most annual business tax forms. Educated and assisted all customers with their vehicle repair process; communicated with the insurance companies & advocated on behalf of the customer that included setting up rental car services, billing processes and filed claim supplements.
- Responsible for public relations and social media marketing; Facebook posting and updating, built and maintain rapport with local insurance agents and their offices to generate and maintain business opportunities.
- Sold Hertz rental cars, including upsell targets, options, and other inventory in shop. Created a second stream of retail.
Licensed Professional Nurse (LPN)
Masonic Home Shelbyville
05.2009 - 09.2012
- Maintained daily clinical routines for over 30 patients a shift. Implemented daily patient treatments, administered medications, daily charting. Assisted patients with activities of daily living. Rounded with doctors, attended care plan meetings, and educated patient and family members as needed.
Education
Practical Nursing -
JEFFERSON COMMUNITY AND TECHNICAL COLLEGE
Louisville, KYSkills
- SalesForce
- Microsoft Office Applications (Excel savvy)
- Adobe Applications
- Epic, Cerner and other EMR applications
- Upselling and cross selling
- Client relationship building
- Pipeline management
- Sales presentations
- Sales tactics
- Business strategies
- Key performance indicators
- Data-driven decision making
Accomplishments
Sales Awards:
- 2024 careviso Lab Sales Award
- 2023 Q4 Highest Account Revenue Sales Award
- Caretenders Home Health Sales Award 2022 (First Quarter Leader), 2021, 2020, 2019
Organizations:
- Shelbyville Healthcare Professionals 2019-2022
- Shelbyville Kiwanians Member 2020-2022
- Spencer County Chamber of Commerce Board Member 2019-2022
- LCC Advisory Board 2019-2022
- Shelby County MNA Advisory Board 2019-2022
Volunteer History:
- American Red Cross
- Serenity Center of Shelbyville KY
- Habitat for Humanity
- Tysons Chance
Certification
- Practical Nurse
Timeline
Strategic Account Manager
Careviso
06.2025 - 12.2025
Strategic Account Executive
careviso
05.2022 - 06.2025
Strategic Account Manager Team Lead
careviso
05.2022 - 04.2023
Clinical Account Executive
Caretenders Home Health - LHC Group
04.2019 - 05.2022
Client Services Operations Consultant
Mercurio Wealth Advisors
01.2019 - 04.2019
Multiline Agent
Jim O'Donoghue State Farm
08.2015 - 01.2019
Business Office Manager
Walker's Paint & Body Inc
09.2012 - 08.2015
Licensed Professional Nurse (LPN)
Masonic Home Shelbyville
05.2009 - 09.2012
Practical Nursing -
JEFFERSON COMMUNITY AND TECHNICAL COLLEGE
Hobbies
Glamping, All things Outdoors, Boating, Cooking,