Sophia Kelly
Elavene Digital
Roswell,GA
3
Languages
2
years of professional experience
Results-driven individual with expertise in guest relations and analytical thinking. Developed strong client relationships through effective communication and strategic problem resolution. Ready to leverage skills to enhance service excellence in a fast-paced environment.
Work History
Fine Dining Hostess
7 Months- Managed reservation system to optimize seating arrangements and minimize wait times.
- Greeted and seated guests, ensuring a welcoming atmosphere in high-volume dining environment.
- Collaborated with kitchen and service staff to coordinate timely food delivery and enhance guest experience.
- Provided menu guidance and answered inquiries to support informed dining choices for guests.
- Assisted in training new hosts on operational procedures and customer service expectations.
- Handled guest feedback promptly, resolving concerns to maintain satisfaction and loyalty.
- Upheld the restaurant''s high standards of etiquette, contributing to a refined dining experience for all guests.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Brand Strategy Consultancy Founder
10 Months- Collaborated with clients to tailor digital solutions that meet specific business needs.
- Developed digital marketing strategies to enhance brand visibility and engagement.
- Managed social media platforms, increasing audience interaction through targeted campaigns.
- Executed data analysis to inform content creation and customer outreach initiatives.
- Oversaw financial budgeting processes, ensuring alignment with strategic business goals.
- Conducted market research to identify trends and opportunities in the digital landscape.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Restaurant Hostess
9 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Communicated effectively with kitchen and waitstaff to ensure seamless service delivery.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Receptionist
1 Year 1 Month- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance service delivery.
- Maintained accurate records of client interactions and inquiries using CRM software.
- Assisted in organizing company events, improving team collaboration and engagement.
Education
Bachelor of Science - Economics
- Business Strategy Club Founder
- Pre-Law Club Member
High School Diploma
- French National Honor Society Member
- Faith in Action Club Founder & President
- Interact Club Member
- French Club Member
- Extracurricular Activities: Dance Company
Skills
Multitasking ability
Effective communication
Guest experience management
Multilingual communication
Attention to detail
Reservation management
Problem solving
Client engagement
Strategic development
Data analysis
Foreign language skills
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Professional Working
Timeline
Fine Dining Hostess
Ray's at Killer Creek
02.2026 - CurrentRead More
Brand Strategy Consultancy Founder
Elavene Digital
11.2025 - CurrentRead More
Restaurant Hostess
Brookwood Grill
05.2025 - 02.2026Read More
Receptionist
Jovina LLC
03.2024 - 04.2025Read More
Kennesaw State University
Bachelor of Science from Economics
Read More
Blessed Trinity Catholic High School
High School Diploma
Read More