SOPHIA KING
DSV Air & Sea
Sharpsburg,GA
38
years of professional experience
Humble confident personality, team player with an excellent work ethic, flexible and dependable. Focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Known for fostering collaborative team environments and adapting to dynamic industry changes.. Highly reliable and results-driven, consistently meeting and exceeding performance benchmarks.
Diligent Airfreight Manager with robust background in automotive and aerospace management. Managed and streamlined operations to improve efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills in dynamic environments.
Work History
Air Automotive Manager
1 Year 1 Month- Directed automotive logistics operations, aligning freight flows with customer requirements and service commitments.
- Coordinated inbound and outbound shipments, ensuring accurate documentation and timely customs clearance.
- Managed carrier performance, resolving delays and improving transportation reliability across supply routes.
- Implemented process improvements that strengthened workflow consistency and reduced operational disruptions.
- Led customer issue resolution, restoring service continuity and reinforcing long-term account relationships.
Air Export Manager
16 Years 6 Months- Directed air export operations, ensuring accurate documentation, booking coordination, and regulatory compliance.
- Supervised export staff, reinforcing service standards, process accuracy, and workload prioritization.
- Ensure all relevant and applicable customer and corporate KPIs and guidelines are met
- Assisted sales team by offering competitive rates for new customers and participated in client sales calls.
- Managed billing status reports to ensure timely and accurate billing
- Resolve monthly CASS report, address Insurance Claims
- Complied with federal, state and company policies, procedures and regulations
- Communicate with customers, employees and other individuals to answer questions and explain information
- Determine staff requirements and interviewed, hired and trained new employees. Conduct employee review and facilitate monthly department meeting.
- Managed shipment milestones through visibility systems, resolving exceptions and maintaining customer communication.
- Coordinated carrier relationships to secure capacity, optimize routing, and support timely departures.
- Trained team members on export procedures, shipment status updates, and escalation handling.
- Monitored air freight performance, identifying operational risks and supporting corrective action plans.
- Conducted regular performance evaluations for team members, identifying areas of improvement and providing professional development opportunities.
- Maintained updated knowledge of industry trends and regulatory changes, ensuring continued compliance and operational efficiency.
Air Export Supervisor
5 Years- Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes
- Supported operations team with daily tasks
- Consolidate and route shipments based on local office procedures
- Arranged transport with drivers and 3rd party transport companies to facilitate timely delivery
- Resolved problems with customers, vendors and suppliers
- Resolved issues with customers, vendors, and suppliers to maintain service quality and satisfaction
Air Export Lead
2 Years 4 Months- Facilitated training sessions for new employees to enhance their skills
- Took booking requests ensuring bookings are made at current rates
- Identified, organized and coordinated customer shipping requirements
- Create customer profile with all vital information dealing with processing of shipment
- Coordinated customer shipping requirements, ensuring timely and accurate processing of shipments
- Trained new employees
- Tracked and evaluated staff performance, and handled promotions and terminations
- Researched and resolved operational problems, streamlining processes to enhance service delivery
Agent/Export Operations
12 Years 1 Month- Produced bills of lading and hawb, ensuring accurate and timely shipment status updates
- Completed customs documents and paperwork, facilitating smooth clearance processes
- Manually created shipments, assigned carriers and dispatched shipments
- Coordinated with carriers to obtain competitive freight rates for air and sea shipments
- Provided freight rates by Air and Sea to clients
- Communicated effectively with internal departments, other regional branches and offices and all external contacts
Education
- Business and Communications
Coursework in Business and Communications
Skills
Operations management
Global logistics
Air and Ground transportation
Budget management
Vendor management
Customer relationship management
Stakeholder communication
Staff Leadership
Operational multitasking
Adaptability in logistics
Ethical leadership
Customs compliance
Professional Training
- Schenker Inc
- Management 101
- Leading with Emotional Intelligence
Timeline
Air Automotive Manager
DSV Air & Sea
09.2025 - CurrentRead More
Air Export Manager
DB Schenker
03.2009 - 09.2025Read More
Air Export Supervisor
DB Schenker
03.2004 - 03.2009Read More
Air Export Lead
DB Schenker, Airport South Parkway
11.2001 - 03.2004Read More
Agent/Export Operations
KOG Transport
04.1989 - 05.2001Read More
FitzHenly Business College
from Business and Communications
Read More