SOPHIA KOSTIW
Southborough ,MA
Summary
Hospitality professional with 10+ years of experience creating high-energy, memorable guest experiences across restaurants, events, and resort environments. Known for building genuine connections, staying calm under pressure, and bringing a positive, engaging presence to fast-paced settings. Experienced bartender and former Starbucks shift supervisor with a strong background in team leadership, customer experience, and operations. Passionate about environments that blend service, personality, and community.
Overview
10
10
years of professional experience
Work History
Bartender
The Villa
Massachusetts
01.2025 - Current
- Deliver high-end, personalized service in a fast-paced bar environment
- Craft cocktails with consistency while maintaining strong attention to detail
- Build rapport with guests to create a welcoming and memorable experience
- Manage bar flow efficiently during peak service hours
Event Bartender
Event Aces
01.2022 - Current
- Bartend large-scale events, concerts, and festivals with high guest volume
- Maintain speed, accuracy, and energy in fast-paced, high-pressure environments
- Handle cash transactions and manage guest flow efficiently
- Adapt quickly to different venues and service setups
Bartender
BJ’s Restaurant & Brewhouse
Massachusetts
01.2023 - 01.2025
- Thrived in a high-volume corporate restaurant setting with constant guest demand
- Managed full bar service during peak hours while maintaining speed and accuracy
- Ensured compliance with company standards and alcohol service regulations
- Delivered consistent, high-quality guest experiences under pressure
Bartender
Tomasso Trattoria & Enoteca
Southborough, MA
01.2022 - 01.2024
- Provided elevated service in an upscale Italian dining environment
- Crafted cocktails and supported a refined, detail-oriented guest experience
- Built strong relationships with regular guests, contributing to repeat business
- Maintained TIPS certification and upheld fine-dining service standards
Orientation Co Chair
Sacred Heart University
Fairfield, CT
01.2020 - 05.2023
- Promoted from Orientation Leader to Co-Chair based on leadership, reliability, and team impact
- Led training, scheduling, and coordination for Orientation Leaders
- Planned and executed large-scale orientation programs for incoming students and families
- Collaborated with campus departments to ensure smooth program delivery
- Created a welcoming, organized experience for new students transitioning to campus life
Social Media & Marketing Intern
Dingle Skellig Hotel
Dingle, Ireland
01.2022 - 05.2022
- Supported marketing initiatives for a luxury resort environment
- Created and managed social media content across Instagram, Facebook, and TikTok
- Assisted in planning and maintaining a monthly content calendar
- Conducted market research to better understand guest needs and engagement
- Contributed to campaigns that increased brand awareness and online presence
Shift Manager
Starbucks
Natick, MA
01.2016 - 01.2022
- Promoted to leadership role after demonstrating strong performance and initiative
- Led daily operations, including staff management, scheduling, and service flow
- Trained and mentored new team members, fostering a positive team culture
- Built strong customer connections, contributing to significantly improved store metrics
- Recognized multiple times as Partner of the Quarter
- Awarded Top Northeast Barista recognition
- Maintained ServSafe Manager Certification and compliance training
Education
Bachelor's Degree - undefined
Sacred Heart University
Skills
- TIPS Alcohol Certification
- High-volume bartending & cocktail service
- Guest experience & luxury hospitality
- Event and festival service
- Team leadership & training
- POS systems & cash handling
- Social media content creation & marketing
- Thrives in fast-paced, high-energy environments
Timeline
Bartender
The Villa
01.2025 - Current
Bartender
BJ’s Restaurant & Brewhouse
01.2023 - 01.2025
Social Media & Marketing Intern
Dingle Skellig Hotel
01.2022 - 05.2022
Event Bartender
Event Aces
01.2022 - Current
Bartender
Tomasso Trattoria & Enoteca
01.2022 - 01.2024
Orientation Co Chair
Sacred Heart University
01.2020 - 05.2023
Shift Manager
Starbucks
01.2016 - 01.2022
Bachelor's Degree - undefined
Sacred Heart University