Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Sophia Lambert
Boca Raton,FL
Summary
Overview
7
years of professional experience
Work History
Bed Bath & Beyond
Customer Service Supervisor
12.2021 - 12.2022
Job overview
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assessed and authenticated customer exchanges, voids, and returns
- Researched and corrected customer concerns to promote company loyalty
Harmon Face Values
Operational Team Lead Specialist /Keyholder
11.2017 - 11.2021
Job overview
- Enhanced operational success through efficient records coordination, supply management, and document processing.
- Maintained a clean, organized inventory and curated displays of rotating merchandise depending on season and sale projections.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Meet and exceed daily productivity goals, including sales, customer loyalty programs, and credit cardholders.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and guided sales team associates in products, selling techniques, and procedures.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
Family Food Business
Server
06.2016 - 06.2019
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products, and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of ice cream bar night services.
- Studied and memorized over 30 ice cream flavors in order to give quality recommendations to guests.
- Planned and coordinated welcoming events for business attractions.
- Meticulously monitored all expiration dates to ensure utmost safety of all guests.
Education
Florida Atlantic UniversityBoca Raton, FL
from Psychology
University Overview
6/2020-present
Olympic Heights Community High SchoolBoca Raton, FL
High School Diploma
05.2020
University Overview
Skills
- QuickBooks Certified
- Bookkeeping
- Project planning
- POS management
- Accounting familiarity
- Training and Development
- Workplace Management
- Operational Efficiency
Timeline
Customer Service Supervisor
Bed Bath & Beyond
12.2021 - 12.2022
Operational Team Lead Specialist /Keyholder
Harmon Face Values
11.2017 - 11.2021
Server
Family Food Business
06.2016 - 06.2019
Florida Atlantic University
from Psychology
Olympic Heights Community High School
High School Diploma
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