Sophia Lara
Richmond,VA
Overview
4
4
years of professional experience
Work History
Server/ Trainer
Olive Garden
Henrico
03.2024 - Current
- Taking guest orders while providing great customer service at a fast pace; as well as keeping up with guest refills on drinks, soup, salad, and breadsticks
- Rolling baskets of silverware, keeping stations clean, helping other servers with problems they may be having, and assisting managers with returning, comping, and voiding any food
- Training new servers which included doing book work with them for a total of 8 hours
- Having them shadow me for a total 4-5 hours and then following and helping them manage their own tables for another 4-5 hours.
Shift Lead
Papa Johns
Falcon
10.2022 - 02.2024
- Open/Close store- Counting tills/safe, running shifts with insiders and drivers, dealing with customer compliments and other issues, prepping/labeling food items, familiar with FIFO(first in first out), receiving and entering shipments/trucks
- Trained in all areas- dough, makeline, ovens, front counter/till
- Keeping the store clean and ready for the shift
Phlebotomist
Grifols
Colorado Springs
11.2020 - 12.2021
- Checking donor vitals and assuring they are well enough to donate
- Working the donor floor, setting up and connecting donors, making sure donating process is safe and easy, disconnecting donors after donation, and providing aid in case of reaction
- Working in the lab, prepping plasma bottles to be shipped and processed, assuring plasma is up to standards, and paying out donors at the end of their donation
- Closing and opening all three areas, making sure everything is sanitary, assuring all machines are working properly, and documentation for everything that needs to be done.
Education
Highschooldiploma -
Patterson High School
05.2020
Skills
- Customer service
- Quick learner
- Problem-solving abilities
- Fast paced
- Teamwork
- Leadership
- Phlebotomy
- Team Member Training
- Cash Handling
- Task Prioritization
Timeline
Server/ Trainer
Olive Garden
03.2024 - Current
Shift Lead
Papa Johns
10.2022 - 02.2024
Phlebotomist
Grifols
11.2020 - 12.2021
Highschooldiploma -
Patterson High School
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