Victoria Trevino
Midlothian
Summary
Dedicated educator and service professional with a proven history of delivering outstanding customer service. Expertise in conflict resolution and team collaboration enhances both guest and student satisfaction. Extensive leadership experience within educational settings, fostering collaboration among colleagues and students.
Overview
6
6
years of professional experience
Work History
Server/ Trainer
Wilson’s Seafood and Grill
Midlothian
05.2023 - Current
- Provided exceptional service to a high volume of daily customers.
- Trained new servers on menu items and service standards, modeling excellent customer service to enhance guest experience
- Welcomed customers with a friendly smile at entrance and recommended specials, contributing to increased sales and customer satisfaction
Drum Major Instructor
Maypearl High School
Maypearl
04.2021 - 04.2026
- Prepared lesson plans for teaching students conducting and ensemble leadership
- Mentored section leaders, enhancing their leadership skills and musical abilities.
- Mentored younger musicians, fostering development of their leadership skills
Student Teacher
Flower Mound High School
Flower Mound
07.2025 - 12.2025
- Assessed student progress through regular evaluations and feedback sessions.
- Managed classroom behavior effectively to create a positive learning environment.
- Fostered relationships with students to encourage participation and enthusiasm for learning.
- Collaborated with experienced teachers to refine instructional strategies and techniques.
- Observed teachers in classrooms to improve skills and communication.
Server/Server Assistant
The Melting Pot
Arlington
12.2021 - 06.2023
- Guided guests through unique fondue dining experiences and menu selections.
- Managed multiple tables while maintaining attention to detail and guest needs.
- Provided exceptional customer service in a fast-paced dining environment.
Server
Olive Garden
Arlington
03.2021 - 12.2021
- Monitored guest needs during meals to enhance overall dining experience.
- Coordinated with hosts, busers, and kitchen staff to maintain seamless service and positive dining experience.
- Operated POS terminals for order input, bill splitting, and total calculations, ensuring accuracy and efficiency.
Frontline Member Associate
Sam's Club
Mansfield
08.2020 - 03.2021
- Resolved member complaints with professionalism and empathy, enhancing guest satisfaction
- Operated customer service desk and answered phones to assist guests with their needs
- Cultivated interpersonal skills through frequent customer interactions, fostering positive relationships
Education
Bachelors in Education - Music
The University of Texas At Arlington
Arlington, TX12-2025
Midlothian Heritage High School
Midlothian, TX06-2020
Skills
- Customer service
- Customer engagement
- Effective communication
- Team collaboration
- Team leadership
- Conflict resolution
- Classroom management
Affiliations
- Maverick Marching Band
Drum Major 2020-2025
UTA Music Department
Student Advisory Council Representative 2023-2025
Student Allocation Fee Committee 2024
Drum Corp International
Mandarins Drum and Bugle Corp Section Leader 2024
Tau Beta Sigma
Vice President of Service 2022
Heritage High School Jaguar Band
Drum Major 2018-2020
Band Council 2016-2020
Vice President of Band 2019-2020
Accomplishments
- Directors Award Recipient- 2024
TMEA Orchestra Performer- 2023
Maverick Award Recipient- 2022-2023
Patrick S. Gilmore Award- 2020
Work Horse Award- 2016-2020
All-State Soloist- 2016-2020
All-Region Band Member- 2014-2020
Timeline
Student Teacher
Flower Mound High School
07.2025 - 12.2025
Server/ Trainer
Wilson’s Seafood and Grill
05.2023 - Current
Server/Server Assistant
The Melting Pot
12.2021 - 06.2023
Drum Major Instructor
Maypearl High School
04.2021 - 04.2026
Server
Olive Garden
03.2021 - 12.2021
Frontline Member Associate
Sam's Club
08.2020 - 03.2021
Bachelors in Education - Music
The University of Texas At Arlington
Midlothian Heritage High School