Sophia Latte
Caddo Mills,Tx
Summary
Energetic and customer-focused waitress with over 2 years of experience in fast-paced environments. Proven ability to provide exceptional service, handle multiple tasks simultaneously, and maintain a positive demeanor under pressure. Strong communication skills with a knack for connecting with guests, ensuring a memorable dining experience. Adept at taking orders, managing transactions, and maintaining cleanliness and organization. Committed to upholding high standards of service and contributing to team success
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
Kimberly Clean Services
06.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, dusting and wiping down surfaces
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
Receptionist
Royce City Family Dentistry
12.2023 - 03.2024
- Managed front desk operations, including greeting patients and processing check-ins and check-outs
- Handled appointment scheduling and confirmations, ensuring efficient patient flow
- Maintained patient records and updated information in the electronic health record (EHR) system
- Managed phone calls, addressing patient inquiries and providing information about services
- Processed insurance claims and verified patient insurance coverage
Lead Server
Old 75 Beer Garden
05.2023 - 12.2023
- Oversaw daily operations of service team
- Delegated tasks and trained new staff
- Cultivated warm relationships with regular customers
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
- Provided superior customer service in a high volume, fast-paced environment
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
Child caregiver
Self -employed
06.2022 - 06.2023
- Taught children to organize toys, wash hands and share by leading by example
- Prepared healthy foods for children based on dietary guidelines and individual restrictions
- Maintained effective schedule balance between rest periods, active play and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Multitasking and Prioritizing
- Professional and Courteous
- POS software proficiency
Certification
•TABC
• Food Handlers License
Timeline
Receptionist
Royce City Family Dentistry
12.2023 - 03.2024
Lead Server
Old 75 Beer Garden
05.2023 - 12.2023
Housekeeper
Kimberly Clean Services
06.2022 - Current
Child caregiver
Self -employed
06.2022 - 06.2023
•TABC
• Food Handlers License
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