Sophia Lavagna
Cincinnati
Summary
Dedicated healthcare professional with patient transport experience at Cincinnati Children’s Hospital, excelling in patient communication and time management. Proven ability to enhance patient experiences through effective collaboration and adherence to safety protocols. Thrive in high-pressure environments, ensuring comfort and care for patients while maintaining a positive atmosphere. Excel at using active listening, patience, and adaptability to enhance patient experience during transport.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Escort
Cincinnati Children’s Hospital
Cincinnati
06.2022 - Current
- Safely transported patients (infants through adolescents) throughout the hospital, including to radiology, surgery, and inpatient units, while prioritizing comfort, safety, and infection control.
- Coordinated with nurses, HUCs, and transport staff to ensure smooth and timely patient transfers across departments.
- Upheld infection control standards, including proper PPE and sanitation of transport equipment.
- Responded promptly to transport requests using Epic, demonstrating time management and prioritization in a high-volume setting.
- Ensured safe patient transfers including assisting with lifting and safely moving patients to and from beds, stretchers, and exam tables.
- Communicated clearly and compassionately with patients and their families, providing reassurance, explaining transport procedures, and addressing questions or concerns to enhance overall care experience.
- Maintained detailed awareness of hospital protocols and privacy regulations (HIPPA) during all patient interactions.
Manager
Skyline Chili
Cincinnati
07.2021 - 07.2022
- Handle customer complaints, questions, and concerns, then provide a solution to the problem.
- Communicate with fellow managers and owners about each shift in order to grow as a company.
- Maintain a full 10 person staff, while focusing on the well-being of customers.
- Oversee opening and closing procedures for the store.
Server
Skyline Chili
Cincinnati
07.2019 - 07.2022
- Ensure great customer service by taking orders and serving food on time with positivity.
- Operate under pressure in a busy, high stress environment while waiting on 15 tables.
Cashier and Steamtable Job
Skyline Chili
Cincinnati
11.2018 - 07.2022
- Operated a telephone while working at the cash register, improving multi-tasking.
- Greet customers as they come into the store and help with any questions or concerns.
Education
ADN - Nursing
Galen College of Nursing
Cincinnati, OH12.2026
High School -
Mercy McAuley High School
Cincinnati, OH05.2021
Skills
- Team collaboration
- Time management
- Adaptability and learning
- Communication and interpersonal skills
- Medical terminology
- Professionalism and ethics
- Problem solving
Volunteer Experience
Mercy Health - West Hospital, Cincinnati, Ohio, 2018, 2019, Assisted front desk operations and guided patients and visitors throughout the hospital.
Extracurricular Activities
Member Women In Medicine (Mercy McAuley High School), Cincinnati, Ohio Attended monthly seminars through Mercy West Hospital, which included meetings with professionals, tours of medical firms, and hands-on activities.
Certification
- CPR Certified - American Heart Association
Timeline
Patient Escort
Cincinnati Children’s Hospital
06.2022 - Current
Manager
Skyline Chili
07.2021 - 07.2022
Server
Skyline Chili
07.2019 - 07.2022
Cashier and Steamtable Job
Skyline Chili
11.2018 - 07.2022
ADN - Nursing
Galen College of Nursing
High School -
Mercy McAuley High School
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