Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Ledesma

Aspiring College And Career Advisor
Waco

Summary

Dynamic and results-driven professional with experience at Walmart and Waco Family Medicine. Proven ability in effective communication and problem-solving, enhancing customer service. Recognized for attention to detail and a friendly demeanor, consistently delivering exceptional support and training to team members while managing complex inquiries.

Overview

4
4
years of professional experience

Work History

Operator/Team Associate

Walmart
03.2023 - 08.2025
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Maintained accurate directory of all personnel and phone extensions.
  • Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.

Patient Navigator

Waco Family Medicine
04.2021 - 08.2022
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.

Education

Psychology

Tarleton State University
Stephenville, TX
05-2025

Skills

    Teamwork and collaboration

    Problem-solving

    Effective communication

    Attention to detail

    Flexible schedule

    Customer service

    Issue resolution

    Comfortable with technology

    Friendly, positive attitude

Timeline

Operator/Team Associate

Walmart
03.2023 - 08.2025

Patient Navigator

Waco Family Medicine
04.2021 - 08.2022

Psychology

Tarleton State University

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