Sophia Leek
Seattle,WA
Summary
Motivated professional with several years of experience juggling multiple priorities to ensure organizational efficiency. Communicative team leader with exceptional time management and documentation skills, adept at overseeing team performance while fostering growth in new talent. Recognized for cultivating a collaborative work environment that drives team success and enhances productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager of Hotel Sales and Reservations
The Washington Athletic Club
Seattle, WA
02.2023 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Produced thorough, accurate, and timely reports of sales activities.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
Hotel Reservations and Sales Coordinator
The Washington Athletic Club
Seattle, WA
07.2022 - 02.2024
- Supported sales managers to drive growth and development.
- Maintained accurate records of sales activity and generated reports for management review.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Input customer data into the system, updating information regularly with changes, and communicating changes to sales managers.
Plant Educator and Customer Experience Specialist
Carrie Lynn's Plants
Las Vegas, NV
11.2021 - 03.2022
- As the Plant Educator, it was my job to inform customers and team members about all aspects of plant care.
- I developed and distributed information for all products, keeping staff and customers up to date on healthy plants and plant care products that were available in the store.
- I worked directly with high-profile clients on their needs.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Customer service is a passion.
Barista
Starbucks
Portland, OR
03.2019 - 11.2021
- At one of the busiest locations in Portland, and then in Las Vegas, I took complicated orders, produced high-quality food and beverages, maintained a clean environment, and kept the floor running smoothly.
- Memorized official and off-menu coffee and tea preparations.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Utilized POS system to receive and process customer payments.
Education
environmental science and humanities
Portland Community College
Portland, OR06.2021
Environmental Science
Portland State University
Portland, OR08.2020
Diploma - general education
Grant High School
Portland, Oregon05.2019
Associate of Science - Nursing
Seattle Central College
Seattle, WASkills
- Customer service
- Communication
- Problem solving
- Resourcefulness
- Sales monitoring
- Reporting and documenting
- Contract management
- Task delegation
- Organization abilities
- MS word, excel, and outlook
Certification
- MAST, Alcohol Server/Seller training
- Food Handler's Card
Awards
- Partner of the Quarter, An award voted on by all store employees at Starbucks recognizing the barista who had gone the extra mile.
- Blossom Award, A dance award voted on by peers in recognition of extreme growth in performance and leadership.
- Accidental Award, A choir award voted on by peers given to the person who has made a unique and lasting impact on the choir.
Timeline
Assistant Manager of Hotel Sales and Reservations
The Washington Athletic Club
02.2023 - Current
Hotel Reservations and Sales Coordinator
The Washington Athletic Club
07.2022 - 02.2024
Plant Educator and Customer Experience Specialist
Carrie Lynn's Plants
11.2021 - 03.2022
Barista
Starbucks
03.2019 - 11.2021
environmental science and humanities
Portland Community College
Environmental Science
Portland State University
Diploma - general education
Grant High School
Associate of Science - Nursing
Seattle Central College
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