Sophia LeMoine
Kansas City,KS
Summary
Dynamic sales professional with a proven track record at Rogers Communications, adept in POS system operation and exceptional customer service. Skilled in elevating customer experiences and sales through expert product merchandising and engaging communication. Demonstrated ability to resolve problems efficiently, boosting customer satisfaction and retention significantly. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Rogers Communications
Liberty, Missouri
10.2024 - Current
- Cross-sold products and services to increase average transaction value.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
Salesperson
Mcbees
Liberty, Missouri
12.2023 - 08.2024
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Produced sales documents, finalized deals and filed records.
- Participated in trade shows and sales events to promote products.
- Greeted and assisted customers to foster positive experiences.
Host
Nicky's Pizza
Liberty, MO
05.2023 - 12.2023
- Spoke with patrons to drive satisfaction with food and service.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions and recommended specials to increase profits.
Lifeguard
Johnson Pool Company
Liberty, MO
05.2023 - 09.2023
- Observed sections of assigned water zone of responsibility.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Provided assistance to swimmers of varying skill levels.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Provided first aid care to injured patrons before paramedics arrived on scene.
Host
Texas Roadhouse
Liberty, Missouri
09.2022 - 05.2023
- Spoke with patrons to drive satisfaction with food and service.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
High School Diploma -
Liberty North High School
Liberty, MO12-2024
Skills
- Department reset
- Returns and exchanges
- Customer follow-up
- Sales expertise
- Gift card management
- Product merchandising
- Customer engagement
- Problem-solving
- Store opening and closing
- POS system operation
- Customer service
- Friendly and outgoing
Accomplishments
- Honors Chemistry
- College Chemistry
- College Algebra
- Biomedical Sciences
- Human Body Systems
Extra Curriculars
- 3.8 GPA
- Student Council Member
- Kindness Club Member
- Extracurricular Activities: Tennis
- The Navy Member
- Stronger Together Member
Certification
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Lifeguarding Certification - American Red Cross.
- Food Handler's Card – Various State-Specific Health Departments.
Timeline
Retail Sales Associate
Rogers Communications
10.2024 - Current
Salesperson
Mcbees
12.2023 - 08.2024
Host
Nicky's Pizza
05.2023 - 12.2023
Lifeguard
Johnson Pool Company
05.2023 - 09.2023
Host
Texas Roadhouse
09.2022 - 05.2023
High School Diploma -
Liberty North High School
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