Sophia Lespron
HACIENDA HEIGHTS,CA
Summary
Friendly and reliable with a passion for delivering excellent service and ensuring customer satisfaction. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) with strong communication, organization, and data entry skills. Recognized for thriving in high-volume, fast-paced environments and passionate about delivering exceptional guest experiences. Currently pursuing a degree as a third-year student at California State University, Fullerton, and eager to gain knowledge of the workforce.
Overview
3
3
years of professional experience
Work History
Food and Beverage Cashier
The Walt Disney Company
06.2024 - Current
- Process guest transactions and manage mobile/in-person orders with accuracy and efficiency
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers' needs or dietary restrictions.
- Collaborated with kitchen staff to ensure timely service during peak hours, improving overall workflow.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
Team Member
Jamba Juice
03.2023 - 06.2024
- Operated registers, processed online orders, and prepared daily bank deposits
- Delivered excellent customer service in a fast-paced environment
- Prepared and blended smoothies according to standardized recipes, ensuring quality and consistency.
- Assisted in training new team members on operational procedures and customer service standards.
Seasonal Cashier
Hobby Lobby
11.2022 - 12.2022
- Provided product information and recommendations to customers, improving sales opportunities.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in maintaining organized checkout areas to enhance customer experience.
Education
Bachelor of Arts - Business Administration, Concentration in Human Resources
CALIFORNIA STATE UNIVERSITY, FULLERTON
Fullerton, CA01.2026
High school diploma - undefined
LOS ALTOS HIGH SCHOOL
Hacienda Heights, CA01.2023
Skills
- Customer service and client relations
- Data entry and transaction processing
- Proficiency in Word, Excel, Outlook, PowerPoint
- Professionalism and courtesy
- Patience and empathy
- Reliable and responsible
- Cash handling expertise
Timeline
Food and Beverage Cashier
The Walt Disney Company
06.2024 - Current
Team Member
Jamba Juice
03.2023 - 06.2024
Seasonal Cashier
Hobby Lobby
11.2022 - 12.2022
High school diploma - undefined
LOS ALTOS HIGH SCHOOL
Bachelor of Arts - Business Administration, Concentration in Human Resources
CALIFORNIA STATE UNIVERSITY, FULLERTON