Sophia Lincoln
American Canyon,United States
Summary
Dynamic professional with a strong ability to engage customers and enhance dining experiences. Proven track record of anticipating customer needs and delivering exceptional service. Flexible approach to problem-solving and adapting to various situations. Committed to creating a welcoming atmosphere that encourages repeat business.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
Norman Rose Tavern
06.2025 - Current
- Served high volumes of guests in a fast-paced, upscale tavern, ensuring efficient and polished service from greeting to farewell
- Demonstrated strong menu knowledge, including food ingredients, daily specials, and beverage offerings, confidently answering questions and recommending wines
- Managed multiple tables simultaneously with accuracy and attention to detail during peak service hours
- Collaborated closely with kitchen and bar staff to ensure timely, accurate order delivery and smooth service flow
- Engaged with guests to create a welcoming atmosphere, building rapport and encouraging repeat business
- Handled guest concerns professionally and efficiently, resolving issues to maintain high satisfaction standards
Bartender and Server
Bottle Rock Napa Valley
05.2025 - 05.2026
- Bartender for BottleRock Napa Valley, serving high volumes of guests in a fast-paced festival environment
- Poured and served a variety of wines while maintaining accurate and efficient service
- Provided strong customer service by engaging with guests and creating a welcoming experience
- Took drink orders, answered questions, and recommended wines based on guest preferences
- Worked efficiently under pressure during extremely busy shifts while maintaining professionalism and attention to detail
Server
Filippi's Pizza Grotto
06.2023 - 06.2025
- Resolved guest concerns calmly and professionally, supporting repeat business and positive reviews
- Collaborated with kitchen and front-of-house staff to ensure efficient service flow during high-volume shifts
- Maintained cleanliness and organization of dining areas, complying with health and safety standards
- Applied strong menu knowledge of Italian dishes, ingredients, and daily specials to assist guests and accommodate dietary needs
- Delivered food and beverages promptly with attention to detail and presentation quality
- Handled cash, credit, and POS transactions accurately, ensuring smooth checkout and balanced receipts
- Served guests efficiently during busy shifts, maintaining professionalism and focus under pressure
- Took drink orders, answered guest questions, and recommended menu items to enhance guest experience
Busser/Host
Forge Pizza
04.2023 - 06.2024
- Greeted and seated guests according to server table sections, ensuring smooth front-of-house operations
- Supported servers by bussing tables, refilling beverages, and maintaining a clean, organized dining area
- Coordinated with kitchen and front-of-house staff to maintain efficient service flow during peak hours
- Delivered attentive, friendly service contributing to a welcoming guest experience under high-volume conditions
Server
Napa Yard
08.2022 - 03.2023
- Served guests efficiently in a fast-paced, casual dining environment, managing multiple tables with accuracy
- Maintained strong menu knowledge, including food and beverage options, to assist guests with selections and answer questions
- Collaborated with kitchen and front-of-house staff to ensure timely and smooth service flow during busy shifts
- Resolved guest concerns professionally to support a positive dining experience and encourage repeat business
- Provided attentive service under pressure while maintaining professionalism and attention to detail
Barista / Shift Lead
Brewed
02.2020 - 08.2022
- Prepared high-quality espresso drinks, brewed coffee, and specialty beverages consistently and quickly during high-volume periods, demonstrating ability to serve high volumes efficiently
- Delivered strong customer service by creating a welcoming environment and engaging with guests to build rapport and encourage repeat visits
- Operated and maintained espresso machines, grinders, and brewing equipment, ensuring cleanliness, proper calibration, and adherence to quality standards with attention to detail
- Trained and supported new team members on beverage preparation, point-of-sale systems, and customer service standards, enhancing team performance during busy shifts
Runner/Barista
Bouchon Bistro
08.2021 - 05.2022
- Supported servers by efficiently running food and beverages during high-volume service, ensuring smooth and timely delivery
- Prepared coffee and espresso drinks with consistent quality and attention to presentation standards
- Assisted in maintaining cleanliness and organization of the café to uphold a welcoming environment and enhance guest satisfaction
Education
High School - undefined
Vintage High School
06.2019
Skills
- Efficient service delivery
- Drink order management
- Wine pouring expertise
- Guest engagement
- Welcoming experience creation
- Professionalism under pressure
- Attention to detail
Certification
ServSafe Food Handlers
RBS
Timeline
Server
Norman Rose Tavern
06.2025 - Current
Bartender and Server
Bottle Rock Napa Valley
05.2025 - 05.2026
Server
Filippi's Pizza Grotto
06.2023 - 06.2025
Busser/Host
Forge Pizza
04.2023 - 06.2024
Server
Napa Yard
08.2022 - 03.2023
Runner/Barista
Bouchon Bistro
08.2021 - 05.2022
Barista / Shift Lead
Brewed
02.2020 - 08.2022
High School - undefined
Vintage High School