Adobe Express
Sophia Looney
Quality Care Specialist
Kalamazoo,MI
Summary
As a dedicated Quality Care Specialist, I bring a wealth of experience, including leadership roles where I successfully trained team members. My hands-on experience at Cookies and Quality Roots has equipped me with valuable sales skills and in-depth knowledge of the cannabis industry. I am determined, personable, and thrive in challenging environments, balancing my independence with a strong ability to work collaboratively. My commitment to continuous learning and genuine care for others positions me as an ideal candidate for a role in the cannabis industry where I can leverage my accomplishments and positive traits to drive success.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Quality Care Specialist
Quality Roots
10.2024 - Current
- Conduct cash and debit transactions accurately and efficiently.
- Verify daily inventory accuracy in compliance with METRC regulations.
- Deliver exceptional customer service to enhance the client experience.
- Consistently meet and exceed sales goals for promotional products.
- Communicate effectively about key components of cannabis to educate customers.
- Foster a welcoming and informative environment for all patrons.
- Boost revenue and engage customers with strategically placed visual merchandise.
Budtender
Cookies
07.2023 - 09.2024
- Checked guests photo identification for validity and age requirements.
- Sold flower, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays for visual merchandise.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Trained new staff to abide by company policies, work efficiently in a retail environment, and carry out their job duties accordingly.
Manufacturing Production Supervisor
Mazda Toyota Manufacturing, U.S.A
08.2020 - 05.2023
- Coached, trained and mentored associates to maximize performance and meet productivity goals.
- Developed, recorded and produced production reports with Google Docs and Sheets.
- Created informative documents using Resistance Spot Weld Analyzer technology (RSWA) to provide clear direction to employees on how to check authenticity of automotive welds.
Team Manager
Chick-fil-A
10.2018 - 08.2020
- Led employee relations through effective communication, coaching, training and development.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for team members using ADP.
Appraisal Assistant
Certified Appraisal Services
07.2014 - 10.2018
- Maintained high work volume and tight deadlines.
- Utilized word-processing tools and produced reports using in-house software "Total" with detailed valuations.
- Documented condition and special features to provide accurate estimations.
- Maintained current database of completed appraisals and customer information
Education
High School Diploma -
Columbia High School
Huntsville, AL05.2015
Skills
- Standard Operating Procedure (SOP)
- Team Management
- Quality Assurance
- Workflow Optimization
- Conflict Management
- Adobe Express
- Visual Merchandising
- Customer Retention & Engagement
Certification
Completed courses in the Digital Marketing & E-commerce Professional Certificate from Google provided by Coursera.
1. Foundations of Digital Marketing & E-commerce
2. Attract and Engage Customers with Digital Marketing
3. Leading Teams: Developing as a Leader
Software
Google Analytics
Timeline
Quality Care Specialist
Quality Roots
10.2024 - Current
Budtender
Cookies
07.2023 - 09.2024
Manufacturing Production Supervisor
Mazda Toyota Manufacturing, U.S.A
08.2020 - 05.2023
Team Manager
Chick-fil-A
10.2018 - 08.2020
Appraisal Assistant
Certified Appraisal Services
07.2014 - 10.2018
High School Diploma -
Columbia High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkInternshipLocation Preference
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchQuote
In the middle of difficulty lies opportunity.
Albert Einstein
Languages
English
Native or Bilingual
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