Sophia Maggard
Plano,TX
Summary
I've worked at Starbucks full time with the same team for around a year and a half now. I'm proud to say I'm the barista people go to with questions, and my managers put me in a leadership position majority of my shifts. I have a strong connection with most of my peers, but still know how to separate that from my position professionally. I've learned how to adapt with different customers, and still make their experience positive even with each of their preferences being vastly different. I try my best to suit their needs and always make the moment right
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Starbucks
14760 Preston Rd, Dallas, TX 75254
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers as they walk through the door.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers and employees during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Retail Associate
Nature Craft
Scarborough Festival, Waxahachie, TX
04.2024 - 05.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Counseling Psychology
Starting At ASU Next Semester
Skills
- Time management
- Attention to detail
- Cash handling and POS systems
- Customer service excellence
- Team leadership and training
- Food safety practices
- Quality assurance
- Inventory oversight
- Active listening and communication skills
- Hospitality expertise
Accomplishments
- Partner of the Quarter
- Trainer
I've recently won Partner Of the Quarter this most recent vote, and plan to promote within the company when I'm 18!! I've trained multiple baristas, and will be training another in two weeks!! I enjoy my job, and love to see the joy on customers faces after a happy interaction and would love to bring that energy to any other career I go. I'm working towards my first degree in psychology, and working in customer service helps develop my knowledge on assisting many people.
Certification
Serv Safe Food Handlers
Timeline
Barista
Starbucks
06.2024 - Current
Retail Associate
Nature Craft
04.2024 - 05.2025
Counseling Psychology
Starting At ASU Next Semester