Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Marquez

Fontana,California

Summary

Dynamic Security Supervisor with extensive experience at Behavioral Systems Southwest, adept at enhancing safety protocols and leading high-performing teams. Proven track record in incident response and risk assessment, utilizing strong leadership and CCTV monitoring skills to significantly reduce theft incidents. Committed to fostering a secure environment through effective training and policy enforcement.

Overview

21
21
years of professional experience

Work History

Security Monitor

Behavioral Systems Southwest
10.2014 - 05.2026
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
  • Conducted regular security audits, significantly improving safety and security protocols within facility.
  • Supervised team of 6 security personnel during shift.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Composed sensitive, confidential reports and documentation.
  • Utilized office management software to record and track customer information.
  • Assisted with onboarding of new employees.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained accurate directory of all personnel and phone extensions.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Security Supervisor

Secure America Protection Services
09.2012 - 07.2014

Security schedules, security procedures, security drills,

  • Recorded incident reports with detailed accounts of occurrences.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.

Security Supervisor

US Security Associates
09.2008 - 09.2012

Patrols , CCTV, Security exit checkpoints, audits, security cameras, security schedules.

  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Kept team compliant with security protocols and appearance standards.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.

Caregiver, Special Needs

V.O.I.C.E J&L Adult Day Care Center
06.2005 - 09.2007
  • Prepared meals and snacks and fed clients.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, feeding.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from home to Day Care with safety and efficiency.

Education

Henry J Kaiser High
06.2002

Skills

  • Team leadership
  • CCTV monitoring
  • Safety and security regulations
  • Personnel supervision
  • Security screening
  • Alarm monitoring
  • OSHA training
  • AED certified
  • CPR and child CPR training
  • Microsoft office
  • Incident reports
  • Visitor screening
  • Task prioritization
  • Employee and visitor screening
  • Organizational skills
  • Self motivation
  • Team building
  • Incident reporting
  • Call distribution
  • Call handling
  • Information assistance
  • Telephone etiquette
  • Call follow-up
  • Office administration
  • Call transferring
  • Administrative tasks
  • GPS and mapping
  • GPS device use

Timeline

Security Monitor

Behavioral Systems Southwest
10.2014 - 05.2026

Security Supervisor

Secure America Protection Services
09.2012 - 07.2014

Security Supervisor

US Security Associates
09.2008 - 09.2012

Caregiver, Special Needs

V.O.I.C.E J&L Adult Day Care Center
06.2005 - 09.2007

Henry J Kaiser High
Sophia Marquez