Sophia Martin
Braintree,MA
Summary
Dedicated professional with a passion for helping and connecting with others. Thrives in collaborative environments, demonstrating adaptability and quick learning capabilities. Possesses exceptional interpersonal skills for building relationships with colleagues and clients, fostering a positive and productive work environment. Proven history as a team player with willingness to take on new challenges, committed to making a meaningful impact in any role undertaken.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Bedrock Recovery Center
12.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patients situations, identifying issues, goals, and necessary interventions.
- Advocated for equitable client treatment in dealings with external employment agencies and legal entities.
- Provided crisis intervention support for patients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize patient support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with medical professionals and coordinators to create personalized care plans.
- Updated electronic records with patient interactions and care provided.
- Managed appointment scheduling with external services to secure ongoing patient support.
- Reduced processing time through streamlined documentation workflows.
- Maintained patient confidentiality when dispatching medical records to external providers.
- Facilitated group workshops on topics related to mental health and addiction recovery.
Group Counselor
Gavin Foundation
06.2024 - 12.2024
- Guided clients through various steps of the residential initiative.
- Engage in staff meetings to exchange updates on client developments.
- Identified subjects for group deliberations.
- Facilitated support services for female clients with dependency issues.
- Ensures documentation is completed promptly following guidelines.
Barista
Marylou’s
07.2023 - 12.2024
- Developed appealing and high-quality meals and refreshments.
- Packaged orders efficiently for guest service.
- Ensured cleanliness and orderliness of the workplace.
- Enhanced sanitation of equipment and guest zones.
- Ensured workstation was consistently supplied with necessary items like cups and lids.
- Fostered a culture centered on guest experience.
- Managed orders and payments at front counter POS.
Cashier
Cumberland Farms
05.2022 - 10.2022
- Handled transactions with lottery machines and cash registers efficiently.
- Maintained transaction integrity through precise scanning and payment handling.
- Facilitated seamless payment collection across different methods.
- Managed food production and ensured coffee availability.
- Welcomed customers upon store entry and exit.
- Kept all workstations in a sanitary condition.
Receptionist
Philosophe
09.2021 - 05.2022
- Handled communications for appointment scheduling and inquiries at the salon through calls and emails.
- Arranged booking slots consistently.
- Resolved inquiries efficiently.
- Executed daily procedures for salon opening and closing.
- Maintained cleanliness of lobby, hair stations, shelves, and bathrooms.
- Tracked and managed inventory levels through consistent counting and restocking.
Kennel Attendant
Alladan Kennels
08.2021 - 09.2021
- Ensured hygiene standards for animals in both indoor and outdoor environments.
- Monitored and fulfilled feeding schedules and water supply for animals.
- Handled incoming calls to coordinate grooming and boarding schedules.
- Welcomed clients at the reception area and processed transactions.
- Assisted with grooming.
Receptionist
Atria Senior Living
03.2020 - 07.2021
- Managed front desk operations to ensure smooth customer interaction.
- Facilitated communication between residents and management.
- Ensured courteous reception for residents, family members, and external workers.
- Managed guest and resident entry and exit procedures.
Activity Director
Atria Senior Living
08.2019 - 03.2020
- Interacted with residents within and beyond Memory Care Unit.
- Facilitated resident engagement through well-designed activities.
- Assisted in meal service operations during dinner.
- Developed strong relationships and rapport with residents by maintaining consistent dialogue.
- Facilitated personal visits for residents.
- Partnered with colleagues to fulfill the needs of residents.
Education
Psychology
Bridgewater State University
Bridgewater, MASt. Mary’s Academy Bay View
Riverside, RI06.2020
Skills
- Problem-solving
- Case management
- Time management
- Customer service
- Documentation and reporting
- Relationship building
- Email and telephone etiquette
- Positive attitude
- Data entry and analysis
- Crisis intervention
- Medical records management
- Group therapy
- Communication skills
- HIPAA compliance
- Team collaboration
- Verbal and written communication
- Financial resource management
- Multitasking and organization
- Addiction recovery specialized care
- Mental health specialized care
- Empathy and compassion
- Vulnerable population awareness
- Teamwork and collaboration
- Patient needs assessment
Certification
- CPI Training - March 2025-March 2028
Timeline
Case Manager
Bedrock Recovery Center
12.2024 - Current
Group Counselor
Gavin Foundation
06.2024 - 12.2024
Barista
Marylou’s
07.2023 - 12.2024
Cashier
Cumberland Farms
05.2022 - 10.2022
Receptionist
Philosophe
09.2021 - 05.2022
Kennel Attendant
Alladan Kennels
08.2021 - 09.2021
Receptionist
Atria Senior Living
03.2020 - 07.2021
Activity Director
Atria Senior Living
08.2019 - 03.2020
Psychology
Bridgewater State University
St. Mary’s Academy Bay View
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