Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Mason

Pella,Iowa

Summary

Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at Biscuit Bar. Proven expertise in cash handling and food safety practices, consistently enhancing customer satisfaction and operational efficiency. Eager to leverage skills in a fast-paced environment while fostering positive team dynamics.

Overview

3
3
years of professional experience

Work History

Cook, Sandwich builder, Cashier

Biscuit Bar
Des Moines, Iowa
08.2024 - 08.2025
  • Prepared ingredients and meals according to recipes and safety standards.
  • Collaborated with team members to improve workflow efficiency.
  • Maintained cleanliness and organization of kitchen workstations and equipment.
  • Managed cash drawer, verifying daily balances and handling discrepancies promptly.
  • Trained new team members in cash register operation, stock procedures, and customer services.

On-Call BOA

Edward Jones
Newton, Iowa
05.2024 - 08.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed schedules and appointments for executives and team members effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Sales Associate

Lakefront Living
Pleasantville, IA
11.2022 - 08.2023
  • Assisted customers in selecting products to meet their needs.
  • Restocked shelves and organized inventory for efficient management.
  • Collaborated with team members to ensure excellent customer service.
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.

Education

Bachelor of Arts - Kinesiology

Central College
Pella, IA
05-2027

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Food safety practices
  • Cash handling
  • Office administration

Timeline

Cook, Sandwich builder, Cashier

Biscuit Bar
08.2024 - 08.2025

On-Call BOA

Edward Jones
05.2024 - 08.2025

Sales Associate

Lakefront Living
11.2022 - 08.2023

Bachelor of Arts - Kinesiology

Central College

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