Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Mastronardi

Longmont,CO

Summary

Dynamic Campaign Operations Team Manager with a proven track record at Ibotta, excelling in operations management and team coordination. Achieved exceptional accuracy while optimizing workflows and enhancing client experiences. Renowned for fostering a collaborative environment and delivering actionable insights that drive performance and compliance.

Overview

9
9
years of professional experience

Work History

Campaign Operations Team Manager

Ibotta
Denver, Colorado
04.2024 - 05.2025
  • Managed daily operations of team, ensuring workflow efficiency and compliance with policies.
  • Coordinated schedules and assignments for over 10 team members to enhance productivity.
  • Trained new employees on operational procedures and company policies.
  • Conducted regular team meetings to establish goals and address concerns.
  • Facilitated interdepartmental communication to streamline processes.
  • Resolved conflicts within team, fostering a positive work environment.
  • Reviewed performance evaluations, providing constructive feedback for development.
  • Monitored operations, investigating incidents that could disrupt business activities.

Senior Campaign Operations Associate

Ibotta
Denver, CO
12.2022 - 04.2024
  • Achieved 99% accuracy and consistently exceeded monthly productivity metrics.
  • Collaborated cross-functionally with various teams to troubleshoot and ensure campaign success.
  • Analyzed trends and findings alongside management, providing actionable solutions and optimizations.
  • Delivered crucial support to teams for seamless offer execution and enhanced client experiences.

Campaign Operations Associate

Ibotta
Denver, CO
08.2021 - 12.2022
  • Build, quality assurance, and launch of programs
  • Consistently achieved over 99% accuracy and productivity, surpassing monthly targets.
  • Played a pivotal role in the dedicated Reckitt client team, enhancing the partnership with Ibotta.
  • Implemented innovative solutions to improve operational efficiency and client satisfaction.
  • Contributed to the company's growth by ensuring high-quality campaign operations.

Assistant Branch Manager

FirstBank
Erie, CO
01.2021 - 08.2021
  • Conducted interviews and well as hiring, scheduling or staff, performance management, and change management communications/retraining.
  • Played an integral role in the development and execution of quality customer engagement, product development, and sales growth strategies.
  • Stayed up to date with constantly changing bank, local, state, and federal laws and regulations to drive 100% operational compliance.
  • Boosted branch success, driving $500K+ in deposits through effective team leadership.
  • Spearheaded customer engagement initiatives, significantly enhancing service quality.
  • Mentored a team of 8, fostering a culture of excellence and continuous improvement.

Operations Supervisor

FirstBank
Erie, CO
06.2019 - 01.2021
  • Provided customer education, issue resolution, and service rendering in collaboration with cross functional departments.
  • Talent management including hiring, onboarding and training and setting team goals
  • Performed evaluations and audits with 100% compliance per company and government regulations
  • Led monthly 1:1s

Lead Teller

FirstBank
Longmont, CO
11.2017 - 06.2019
  • Served as a team leader, bolstering staff productivity through engaged mentorship and empowerment. Applied customer service, critical thinking, and creative problem-solving skills to manage diverse bank processes and teller projects. Promoted bank services and special offers to boost revenue.
  • Assumed leadership role over a team of seasoned tellers, leveraging leadership skills and employee relationship building to succeed; personally completed 20+ transactions per hour with a record of accuracy and no reported shortages/overages.
  • Trained new hires and lesser experienced staff; led by example with demonstrated drive, tenacity, and inspiring work ethic.
  • Balanced cash drawer during opening and closing procedures; documented fiscal information based on teller policies and banking regulations.

Payroll

1914 House Restaurant
Niwot, CO
12.2016 - 11.2017
  • Provided accurate employee data management and reporting aligned with business policies, procedures, and financial regulations.
  • Verified and processed payroll for 30+ staff weekly; administered timesheet collection and filing, deduction setup, and other payroll activities.
  • Served as an employee payroll resource for issues, concerns, and change management.

Manager

1914 House Restaurant
Niwot, CO
05.2016 - 11.2017
  • Led workflow development, performance management, training/mentorship, and service/business process management, overseeing 30 staff.
  • Identified and resolved issues, settled guest complaints, and improved satisfaction/retention via resourceful leadership and resource allocation.
  • Conducted data analysis and gained actionable insights across front-of-house and back-of-house operations.
  • Built a record of service excellence by creating and supporting a quality guest experience.

Education

Bachelor of Arts - Sociology

University of Missouri
Columbia, MO
05.2017

Skills

  • Operations management
  • Workflow optimization
  • Team coordination
  • Performance evaluation
  • Compliance assurance
  • Customer relationship management

Timeline

Campaign Operations Team Manager

Ibotta
04.2024 - 05.2025

Senior Campaign Operations Associate

Ibotta
12.2022 - 04.2024

Campaign Operations Associate

Ibotta
08.2021 - 12.2022

Assistant Branch Manager

FirstBank
01.2021 - 08.2021

Operations Supervisor

FirstBank
06.2019 - 01.2021

Lead Teller

FirstBank
11.2017 - 06.2019

Payroll

1914 House Restaurant
12.2016 - 11.2017

Manager

1914 House Restaurant
05.2016 - 11.2017

Bachelor of Arts - Sociology

University of Missouri

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