Sophia McCargo
South Boston,Virginia
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant/Covid Screener/Unit Secretary
South Boston Health and Rehabilitation Center
07.2018 - 09.2023
- Maintain a detailed log of daily screenings
- Schedule appointments and initiate transportation for residents.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Self-Sufficiency Specialist I
Halifax County Department of Social Service
09.2017 - 04.2023
- Interview and evaluate program participants to obtain necessary information in determining eligibility for SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), Subsidy Child Care, and Medicaid
- Informs registrants of requirements and benefits of the Employment Services Program while educating responsibilities and consequences of non-participation
- Assess client’s employability potential and assign clients to appropriate components to advance employment opportunities
- Maintain adequate case records by completing necessary state forms to assign clients to the proper program components by completing reassessments, evaluating participation, and ensuring successful job follow-up
- Authorize purchases with outside vendors and reimburse expenses in participating in the appropriate components of employment service program
- Initiate sanctions as necessary for noncompliance with program requirements
- Plan, organize, and coordinate workload as well as maintain case load records in compliance with state and local policies and procedures.
Customer Service Representative
Faneuil
03.2013 - 09.2017
- Provided effective communication verbally, and in writing, to customers, co-workers, and supervisors
- Collected outstanding balances and negotiated appropriate payment arrangements
- Ensured positive Customer Satisfaction and First Call Resolutions standards were met
- Met individual deadlines and ensured goals of the team were completed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Machine Operator
AW North Carolina
04.2005 - 08.2008
- Provided effective communication verbally, and in writing to co-workers and supervisors
- Execute production schedule to achieve production goals
- Clean and sanitize manufacturing equipment
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Education
Southern Virginia Higher Education Center
Associate of Applied Science - Human Services
Southside Virginia Community College
Keysville, VA05.2006
Skills
- Medical Records Management
- Charting Expertise
- Chronic Disease Management
- Feeding Assistance Expertise
- Complex Problem-Solving
- Database Administration
- Electronic Recordkeeping
- Medical Recordkeeping
- Microsoft Word
- Customer Relations
- Microsoft Excel
Special Achievements
- CPR and First Aid Certified
- Certified American Red Cross Emergency Shelter Manager
- Proficient in various data entry, data tracking, and data information systems pertaining case management/service needs.
Timeline
Certified Nursing Assistant/Covid Screener/Unit Secretary
South Boston Health and Rehabilitation Center
07.2018 - 09.2023
Self-Sufficiency Specialist I
Halifax County Department of Social Service
09.2017 - 04.2023
Customer Service Representative
Faneuil
03.2013 - 09.2017
Machine Operator
AW North Carolina
04.2005 - 08.2008
Southern Virginia Higher Education Center
Associate of Applied Science - Human Services
Southside Virginia Community College
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