Sophia McGahey
Summary
Dedicated hospitality and retail professional, recognized for enhancing customer satisfaction and consistently exceeding sales targets through tailored recommendations. Committed to exceptional customer experiences, with a track record of coaching and training teams to enhance service quality. Capable of thriving in fast-paced environments while maintaining attention to detail.
Overview
5
5
years of professional experience
Work History
Lead
Dutch Bros
Gilbert, AZ
12.2025 - Current
- Lead daily shift operations while supporting a fast-paced, high-volume environment.
- Coached team members, improving efficiency and ensuring high-quality customer service.
- Recognized by management for providing exceptional customer service.
- Provided hands-on training for new employees, ensuring adherence to company standards and operational procedures.
- Managed cash transactions, accurately opening and closing registers to maintain financial integrity.
Barista
Dutch Bros
Gilbert, AZ
10.2024 - 12.2025
- Boosted sales revenue by offering personalized recommendations to customers.
- Fostered a fun and inviting workplace atmosphere, contributing to team morale.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Sorted and stored incoming store orders in designated areas.
Server
Andreoli's Italian Grocer
Scottsdale, AZ
06.2021 - 10.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized upselling techniques and extensive menu knowledge to drive increased sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed reservations and seating arrangements to enhance table turnover rate.
Retail Sales Associate
Creations
Scottsdale, AZ
07.2022 - 12.2022
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Achieved daily sales quotas consistently for four of five months employed.
- Managed inventory levels by processing shipments and restocking merchandise promptly.
Education
Business Administration
Northern Arizona University
Flagstaff, AZ12-2028
High School Diploma -
Saguaro High School
Scottsdale, AZ05-2023
Skills
- Order Management
- Cash Handling
- Reservation Management
- Food Safety Standards
- Wine Service
- Guest Engagement
- Supply Restocking
- Employee training
- Time Management
- Attention to Detail
- Team Collaboration
- Strong Work Ethic
Timeline
Lead
Dutch Bros
12.2025 - Current
Barista
Dutch Bros
10.2024 - 12.2025
Retail Sales Associate
Creations
07.2022 - 12.2022
Server
Andreoli's Italian Grocer
06.2021 - 10.2024
Business Administration
Northern Arizona University
High School Diploma -
Saguaro High School