Sophia Medina
Comstock Park,MI
Summary
Highly motivated Sales associate with over 23 years retail sales and management experience. I trained and mentored all new hires in daily task, customer service and hands on gold assaying. I'm a quick learner and have great communication skills. I love working in retail and engaging with customers.
Overview
22
22
years of professional experience
Work History
General Manager
The Gold And Silver Exchange Grand Rapids
Grand Rapids, MI
09.2001 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Data Entry of all sales and purchase in quickbooks online.
- Process payroll.
Retail Sales Associate Cashier
Great Lakes B2 Outlets
Walker, MI
09.2021 - 02.2024
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Prioritized helping customers over completing other routine tasks in store.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Education
High School Diploma -
Union High School
Grand Rapids, MI04.1989
Skills
- Staff Training and Development
- Financial Administration
- Process Improvements
- Staff Scheduling
- Administrative Management
- Staff Motivation
- Customer Retention
- Administrative Skills
- Operations Management
- Team Leadership
- Inventory Management
- Staff Supervision
- Customer Service
- Human Resources
- Data review
- Staff hiring
- Employee Motivation
- Verbal and written communication
- Employee Scheduling
- Purchasing
- Inventory Tracking and Management
- Efficient multi-tasker
- Employee reviews
- Payroll Administration and Timekeeping
- Team Player
- Decision-Making
- Scheduling
- Training and Development
- Customer Service Management
Timeline
Retail Sales Associate Cashier
Great Lakes B2 Outlets
09.2021 - 02.2024
General Manager
The Gold And Silver Exchange Grand Rapids
09.2001 - Current
High School Diploma -
Union High School