Sophia Mejia
PARIS,Kentucky
Summary
Accomplished Crew Trainer and Quality Analyst with a proven track record at McDonald's and DIRECTV. Excelled in mentoring team members, enhancing customer service, and improving quality assurance processes. Fluent in English and Spanish, demonstrating exceptional communication skills and product knowledge. Achieved significant improvements in operational efficiency and customer satisfaction by providing exceptional service and unmatched support.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
02.2023 - Current
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
Quality Analyst
DIRECTV
09.2021 - 09.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Inspected calls and social media interactions between representatives and clients to ensure proper procedure was being followed.
Education
Certified Nail Technician - Nail Technology
College For Technical Education - Cosmetology
Winchester, KY09.2024
High School Diploma -
Colegio Cooperativo De Pereira
Colombia11.2019
Skills
- Team leadership and supervision
- Product Knowledge
- Fluent Knowledge in listening, writing and speaking both English & Spanish
- Customer Service Handling
Timeline
Crew Trainer
McDonald's
02.2023 - Current
Quality Analyst
DIRECTV
09.2021 - 09.2022
Certified Nail Technician - Nail Technology
College For Technical Education - Cosmetology
High School Diploma -
Colegio Cooperativo De Pereira
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