Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Sophia Melendez
Leasing Agent
Saint Paul,MN
Summary
Overview
8
years of professional experience
2
years of post-secondary education
Work History
First Class TradelinesChicago, IL
Customer Service Manager
12.2022 - Current
Job overview
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Alvera By Common
Leasing Specialist
04.2020 - 11.2022
Job overview
- Helped Processed new leasing contracts and renewal paperwork for property
- Helped Closed leasing contracts by overcoming objections and accurately processing required paperwork
- Maintained clean, current records with strong data entry and verification skills
- Marketed and daily advertising goals reached.
Department Of Motor Vehicle
Administrative Assistant
06.2017 - 03.2020
Job overview
- Examine title and registration so they are current and accurate Motor Vehicles are maintaining Gained valuable skills by learning how to create spreadsheets and use pivot tables
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
- Executed record filing system to improve document organization and management.
Equinity Shareholder Service
Transfer Agent
01.2016 - 12.2018
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere
- Helped clients navigate their sometimes complex financial and legal affairs
- Followed established guidelines and procedures
Education
Minnesota School of Real EstateRoseville, MN
from Real Estate, Notary, Closing Agent
01.2020 - 06.2022
University Overview
- Scholarship Recipient for Real Estate
Skills
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Timeline
Customer Service Manager
First Class Tradelines
12.2022 - Current
Leasing Specialist
Alvera By Common
04.2020 - 11.2022
Minnesota School of Real Estate
from Real Estate, Notary, Closing Agent
01.2020 - 06.2022
Administrative Assistant
Department Of Motor Vehicle
06.2017 - 03.2020
Transfer Agent
Equinity Shareholder Service
01.2016 - 12.2018
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