Sophia Melgar
Mesquite,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Mesquite, TX
05.2021 - Current
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Demonstrate strong communication skills when interacting with customers and coworkers.
Floor Supervisor
Vans Off The Wall
Mesquite , TX
09.2019 - 05.2021
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Server
Atheneo's Greek Cafe
Mesquite, TX
01.2018 - 05.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08-2024
High School Diploma -
North Mesquite High School
Mesquite, TX06-2019
Skills
- Exceptional Communication
- Customer Service
- Basic Accounting
- Complaint Handling
- Leadership
- Problem Solving
- Teamwork
- Time Management
Languages
Spanish
Native/ Bilingual
Timeline
Guest Advocate
Target
05.2021 - Current
Floor Supervisor
Vans Off The Wall
09.2019 - 05.2021
Server
Atheneo's Greek Cafe
01.2018 - 05.2019
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
North Mesquite High School
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