Sophia Merandi
Cranberry Township,PA
Summary
Detail-oriented health care concierge with proven abilities in customer advocacy and eligibility verification. Experienced in facilitating seamless access to healthcare resources, enhancing member satisfaction through effective communication and problem resolution.
Overview
1
1
year of professional experience
Work History
Health Care Conceirge
UPMC Health Plan
Pittsburgh, Pennsylvania
09.2025 - Current
- Educated members on health plan features and services. on health plan benefits and services to enhance their understanding of benefits, coverage, provider services and care coordination.
- Assisted members in scheduling appointments and locating in-network providers.
- Collaborate with health care providers and various internal departments to ensure timely access to care for members.
- Utilize multiple healthcare systems to document interactions, verify eligibility, coordinate services and deliver accurate and member-focused support.
- Assist members to navigate the healthcare system and access resources needed.
- Addressed member concerns promptly to enhance service satisfaction. promptly, ensuring satisfaction with services provided.
- Managed customer complaints efficiently to foster trust and satisfaction. efficiently, achieving satisfactory resolutions and maintaining client trust.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Arts - Communications-Health Communications
Michigan State University
East Lansing, MI05-2025
Skills
- Health plan navigation
- Eligibility verification
- Care coordination
- Appointment scheduling
- Customer relationship management
- Customer advocacy
Timeline
Health Care Conceirge
UPMC Health Plan
09.2025 - Current
Bachelor of Arts - Communications-Health Communications
Michigan State University