Sophia Mercado
Margate
Summary
Results-driven Community Project Coordinator with extensive experience at Fairfield Residential, adept in vendor coordination and community engagement. Demonstrated proficiency in Yardi for effective project tracking, enhancing communication and executing successful events to achieve project milestones. Recognized for exceptional customer service and adept resident relationship management, leading to increased satisfaction levels. Committed to leveraging expertise in leasing and fair housing laws to further improve community living experiences.
Overview
3
3
years of professional experience
Work History
Community Project Coordinator
Fairfield residential
07.2022 - 11.2024
- Primary liaison with residents/construction management.
- Attends Weekly Meetings with Construction Management, Operations and Contractors, as needed.
- Coordinates communications with residents for the execution of exterior scopes of work.
- Organized, and attends all resident events (Town Hall Meetings) to communicate Project expectations/milestones etc.
- Works closely with Construction Management and Property Management to help facilitate Project execution including key management and weekly tracking reports.
- Creates and distributes community newsletters.
- Any other duties or responsibilities that may be assigned.
- Created reports on the progress of the project and presented them at monthly meetings.
- Assisted with data collection and analysis to improve community progress reports.
- Tracked expenses for projects and reported findings to upper management.
- Coordinated with vendors and contractors to ensure timely completion of tasks associated with the project.
Leasing Agent
ARIUM a Carroll company
01.2022 - 07.2022
- Process applicants and communicated applicable policies.
- Created and maintained positive relations with residents.
- Assisted in organizing and scheduling property events.
- Prepared all lease documents and reviewed with residents.
- Performed other duties as required.
- Inspected vacant units and ensured they were ready for showings.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Tracked leads using CRM software and followed up with interested parties.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Coordinated repairs and scheduled regular maintenance on rental units.
Leasing Agent
CAPREIT
06.2021 - 12.2021
- Company Overview: 186 units
- Tax credit property
- Process all applications and communicated applicable policies.
- Created and maintained positive relations with residents.
- Coordinated all move-in/inspections date with residents.
- Filed work orders and complaints.
- Conducted tours and follow up with prospects.
- Prepared all lease documents and review with new residents.
- 186 units
- Tax credit property
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Inspected vacant units and ensured they were ready for showings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted informative and personalized tours, resulting in new leases.
Education
High school -
Palm beach Central High school
wellington, Florida01.2020
Skills
- Yardi
- Onesite
- Real page
- Knocks
- Customer service
- Community engagement
- Vendor coordination
- Conflict resolution
- Time management
- CRM utilization
- Team collaboration
- Teamwork
- Adaptability
References
References upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Community Project Coordinator
Fairfield residential
07.2022 - 11.2024
Leasing Agent
ARIUM a Carroll company
01.2022 - 07.2022
Leasing Agent
CAPREIT
06.2021 - 12.2021
High school -
Palm beach Central High school
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