Sophia Miller
Medical Receptionist
Summary
Dynamic and detail-oriented Medical Receptionist with a proven track record at Kaiser Permanente, excelling in patient coordination and administrative support. Recognized for enhancing patient satisfaction through effective communication and strict adherence to HIPAA regulations. Skilled in Microsoft Office and committed to fostering positive relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Kaiser Permanente
Union City, CA
11.2019 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced administrative errors by consistently verifying insurance information.
Postal Service Delivery Associate
United States Postal Service, USPS
Newark, CA
08.2015 - 11.2019
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
Education
MBA - Business Administration
Colorado Technical University
Colorado Springs, CO10-2025
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2024
Skills
- Reception and administrative support
- Proficient in Microsoft Office
- HIPAA regulations adherence
- Effective team engagement
- Effective verbal communication
- Analytical problem-solving
- Consistent reliability
- Flexibility in changing environments
- Attentive listening
Accomplishments
Maintained top performance in Care Exam evaluations across several Kaiser Permanente locations, outperforming all reception staff in patient service, accuracy, and efficiency.
Timeline
Medical Receptionist
Kaiser Permanente
11.2019 - Current
Postal Service Delivery Associate
United States Postal Service, USPS
08.2015 - 11.2019
MBA - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University