Open To Work
Rhonda S. Jarnagin
Hillsboro
Work Preference
Summary
Detail-oriented Administrative Professional with expertise in front desk operations and patient scheduling. Skilled in managing patient intake processes and maintaining accurate medical records. Proven ability to optimize patient flow and verify insurance coverage, enhancing operational efficiency and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Northwest Physical Therapy Care
Portland
09.2023 - 06.2026
- Coordinated patient intake processes, ensuring accurate medical records for improved patient care.
- Provided front desk support by warmly greeting patients upon arrival.
- Handled phone inquiries, addressing patient questions and concerns to enhance satisfaction.
- Collaborated with medical staff to facilitate smooth patient flow during visits.
- Scheduled and followed up on patient appointments, processing payments and maintaining files.
- Verified insurance coverage for appointments and collected co-payments, facilitating seamless patient billing.
- Assisted with insurance verification and processing of patient claims.
- Organized office supplies and ensured a clean reception area daily.
Medical Receptionist
Clear Choice Dermatology
Hillsboro
01.2023 - 08.2023
- Coordinated patient scheduling for dermatology appointments and follow-ups to optimize clinic efficiency.
- Streamlined patient intake sign-in and sign-out processes for improved workflow.
- Verify All Medical Insurance on their sites
- Patient billing
- Answer Multi-line phone.
- Utilized Excel and Word systems for document management.
- Collaborated with Mod Med System teams to enhance communication processes.
Administration
Gratteri's Lesschwab
Hillsboro
07.2022 - 12.2022
- Managed month-end financial processes and sent billing statements to ensure timely revenue collection.
- Prepared and submitted claims to the state for non-payments, facilitating resolution of outstanding invoices.
- Answered multi-line phones, delivering excellent customer service to clients.
- Count Cash Drawers at the beginning of shift and end of shift
- Daily Banking deposit, Daily paperwork
- Utilized Green Screen and Excel systems for data management.
Office Specialist
Family Dental Care
Beaverton
11.2021 - 07.2022
- Scheduled patient appointments efficiently to optimize office workflow.
- Managed patient information using Dentrix system to ensure accurate records.
- Greeted customers on the phone and in person to create welcoming environment.
- Verify Dental Insurance
- Scan/Email documents to other offices.
Office Specialist
MWVCAA ARCHES
Salem
11.2020 - 05.2021
- Executed data entry in Microsoft Excel and Point Service, ensuring accuracy in record management.
- Addressed customer inquiries, concerns, and complaints by actively listening and responding promptly to achieve high satisfaction.
- Welcomed clients and assessed nature and purpose of visit to provide appropriate assistance.
- Operated multi line phone system, answered questions, and transferred calls appropriately.
- Maintained a clean and organized work area, adhering to COVID-19 safety standards.
Education
High School Diploma -
Silverton High School
Silverton, OR06-1997
Skills
- Patient registration
- Scheduling patients
- Coordinate appointments
- Appointment setting
- Follow-up calls
- Reminder calls
- Reception management
- Front desk operations
- Insurance processing
- Insurance claims
- Payment processing
- Co-payment collection
- Billing management
- Medical records management
- Electronic medical records
- EMR / EHR
- Records maintenance
- Document organization
- Documentation management
- Medical records verification
- Office administration
- Clerical support
- Administrative support
- Time management
- Attention to detail
- Analytical thinker
- Problem solving
- Conflict resolution
- Customer management
- Patient relations
- Interpersonal communication
- Excellent communication skills
- Communication skills
- Maintains high ethical standards
- Proficient in [software]
- Microsoft office
- HIPAA compliance
- HIPAA guidelines
- Medical vocabulary
- Coding fundamentals
- Supply management
- Invoice management
- File maintenance
- Optimize workflows
- Clerical skills
- Maintains high ethical standards
- Optimize workflows
- File maintenance
- Clerical support
- Administrative support
- Patient interviewing
- Coding fundamentals
- Clerical skills
- Medical records verification
- Invoice management
Timeline
Medical Receptionist
Northwest Physical Therapy Care
09.2023 - 06.2026
Medical Receptionist
Clear Choice Dermatology
01.2023 - 08.2023
Administration
Gratteri's Lesschwab
07.2022 - 12.2022
Office Specialist
Family Dental Care
11.2021 - 07.2022
Office Specialist
MWVCAA ARCHES
11.2020 - 05.2021
High School Diploma -
Silverton High School