Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sophia Nguyen

Las Vegas

Summary

IT student currently completing extensive technical and professional development training, with hands-on experience in hardware, operating systems, and troubleshooting. Brings a strong background in customer-facing roles that required supporting users through technology, POS systems, and fast-paced environments. Motivated to help people solve problems through technology while continuing to grow skills and build a career in Information Technology.

Overview

4
4
years of professional experience

Work History

Wingstop
Las Vegas
10.2025 - 01.2026
  • Managed front-of-house customer interactions while serving as expo, ensuring orders were accurately packed, met quality standards, and were delivered efficiently.
  • Utilized an AI-based touchscreen order management system to monitor order flow and help maintain service time goals of under 8 minutes per order.

Tropical Smoothie Cafe
Las Vegas
11.2024 - 01.2025
  • Prepared ingredients and completed food and beverage orders while maintaining quality, safety, and cleanliness standards.
  • Processed customer orders and POS transactions, including accurate cash handling and balancing the till
  • Managed shifts with minimal supervision, assisting with inventory counts and opening/closing duties

Tropical Smoothie Cafe
Las Vegas
10.2022 - 06.2023
  • Prepared ingredients and completed food and beverage orders while maintaining quality, safety, and cleanliness standards
  • Processed customer orders and POS transactions, including accurate cash handling, and balancing the till.
  • Managed shifts with minimal supervision, assisting with inventory counts, and opening/closing duties.

Receptionist

Polished Too
Las Vegas
05.2022 - 10.2022
  • Managed front-desk operations including client check-ins, phone support, scheduling, and recordkeeping using Google Sheets and a POS system
  • Balanced the cash till and processed transactions while supporting PC systems, NFC/contactless payments, and thermal receipt printers

Education

Tech Impact ITWorks
Las Vegas, NV
01.2026

Advanced Highschool Diploma - PLTW Robotics Program

Coral Academy of Science
Las Vegas, Nevada
05.2022

Skills

  • Troubleshooting
  • Hardware/Software
  • Operating systems
  • Cisco
  • Windows
  • Linux Ubuntu
  • Office365
  • VMware
  • Autodesk Fusion 360
  • Customer Service and Communication
  • Data Entry and Organization
  • Reliability and Accountability
  • Deescalation and Conflict Resolution

Timeline

Wingstop
10.2025 - 01.2026

Tropical Smoothie Cafe
11.2024 - 01.2025

Tropical Smoothie Cafe
10.2022 - 06.2023

Receptionist

Polished Too
05.2022 - 10.2022

Tech Impact ITWorks

Advanced Highschool Diploma - PLTW Robotics Program

Coral Academy of Science
Sophia Nguyen