- Outdoor/Indoor Recreation
- Volunteering
- Homelessness Outreach
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
SOPHIA NORMAN
Kansas City,US
Summary
I am a hardworking and customer-focused employee with experience in both fast- and slow-paced environments. I’m passionate about building strong relationships to enhance teamwork, productivity, and workplace morale. I strive to provide excellent service to create a positive and enjoyable experience for guests.
Overview
4
4
years of professional experience
Work History
Trainer
Shake Shack
Leawood, KS
11.2023 - Current
- Received employee of the month for attendance, great service, positive attitude, diligent task completion, and embodying the Shake Shack handbook and guidelines.
- Work effectively under pressure, balancing speed, accuracy, and quality service during peak hours.
- Resolve customer concerns professionally and efficiently, ensuring a positive dining experience.
- Frequently complimented by customers for going beyond my normal responsibilities.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
Crew Member
Tropical Smoothie Cafe
Tulsa, OK
04.2023 - 09.2023
- Prepared fresh, high-quality smoothies and food items while adhering to health and safety guidelines.
- Resolved customer concerns professionally.
- Good hospitality, cleanliness, and customer service.
Team Member
Walmart
Tulsa, OK
08.2022 - 11.2022
- Demonstrated strong time management skills, prioritizing tasks to meet deadlines and keep store operations running efficiently.
- Was able to keep my productivity goals by resolving issues in a timely manner.
- Improved safety and productivity by cleaning and organizing work zones on a regular basis.
Education
High School -
Memorial High School
Tulsa, OK01-2023
No Degree - General Education
Summit Park College
Lee's Summit, MO05-2027
Skills
- Communication skills
- Customer service
- Performance improvement
- Dependability
- Time Management
- Organization skills
- Self-awareness
- Motivation techniques
- Teamwork and collaboration
Accomplishments
- Employee of the month
- Got promoted to trainer
- Youth leader
- Mission trips
Affiliations
- Volunteered at Women's Home and homeless shelter
- Special Olympics Unified Partner in High School
- Cheerleader 2021-2023
- Co-Leader of a Young Adult Women's Small Group
- Youth Leader at Church
Interests
Timeline
Trainer
Shake Shack
11.2023 - Current
Crew Member
Tropical Smoothie Cafe
04.2023 - 09.2023
Team Member
Walmart
08.2022 - 11.2022
High School -
Memorial High School
No Degree - General Education
Summit Park College