Alivia Dutcher
Kansas City
Summary
Relationship-driven professional with over 10 years of experience in building trust and delivering outstanding customer experiences. Skilled in onboarding, mentoring, and cross-team collaboration, facilitating effective communication and leadership. Transitioning into Recruiting to leverage relationship-building skills for attracting and retaining top talent.
Overview
15
15
years of professional experience
Work History
Server/Manager/Trainer
Extra Virgin
Kansas City
03.2021 - Current
- Ranked among top servers through effective service and customer engagement.
- Delivered exceptional service in a fast-paced, high-volume restaurant while building lasting customer relationships and consistently driving food and beverage sales.
- Trained new servers and bartenders, enhancing the onboarding process and upholding service standards.
- Executed manager training, resolved guest concerns, managed cash reconciliation, and ensured smooth closing operations.
- Developed extensive knowledge of wine, craft cocktails, and fine dining service while working alongside James Beard Award-winning chef Michael Smith.
Data Annotator
Data Annotation
Kansas City
01.2024 - 07.2024
- Evaluated and labeled complex datasets while maintaining high accuracy standards.
- Collaborated remotely with team to achieve quality and productivity goals.
- Enhanced analytical thinking and attention to detail through AI data projects, expanding knowledge of data visualization topics.
- Worked with team members remotely to ensure successful project outcomes.
Restaurant Server/Bar Server/Star Trainer
Loews Hotel
Kansas City
12.2022 - 01.2024
- Achieved Star Trainer certification through demonstrated leadership and performance.
- Coached new employees during onboarding and daily operations to ensure smooth integration.
- Managed customer concerns with professionalism and empathy.
- Built positive working relationships across restaurant and hotel teams to enhance collaboration.
Server/Trainer
Char Bar
Kansas City
02.2018 - 07.2020
- Conducted training for new team members on service standards and POS procedures, ensuring consistency in service delivery.
- Facilitated banquet service for large events, ensuring exceptional customer experiences throughout.
- Collaborated with management to enhance POS workflows, contributing to smoother operations.
Intern
SS & C / DST
Kansas City
04.2019 - 07.2019
- Created technical documentation to enhance team knowledge sharing and streamline onboarding.
- Participated in Agile development processes using Jira.
- Collaborated with developers to refine testing procedures and enhance documentation clarity.
- Partnered with technical teams to advance software quality initiatives and ensure alignment.Documented current code base and functions
- Workshopped better testing practices
- Gained hands-on experience with Jira and agile methodology
Server/Bartender/Trainer
The Well
Kansas City
02.2016 - 03.2018
- Provided exceptional customer service in fast-paced, high-volume restaurant, balancing multiple priorities while ensuring attention to detail.
- Coordinated service for private events of 25–100 guests, collaborating with teammates to deliver efficient execution and enhance guest experience.
- Trained and mentored new team members on service standards and operational procedures, fostering strong customer engagement.
- Collaborated with management and kitchen staff to resolve issues quickly, maintain workflow, and support overall team performance.
- Maintained organized workstations and contributed to smooth daily operations in a dynamic, team-oriented environment.
Server/Trainer
Beijing Bistro
Kansas City
08.2011 - 07.2015
- Selected as a Team Leader and Trainer, onboarding new employees and coaching them on company procedures and service expectations.
- Built strong relationships with guests while consistently delivering efficient, high-quality service in a fast-paced environment.
- Advanced from Host to Server through demonstrated performance, reliability, and exceptional customer service.
- Coordinated daily restaurant operations with team members to maintain service standards and ensure efficient shifts.
- Demonstrated professionalism, accountability, and a strong work ethic while balancing school and part-time employment.
Education
Bachelor of Arts - Computer Science
University of Missouri - Kansas City School of Computing and Engineering
Kansas City, MO05-2020
Associate of Science - General Science
Johnson County Community College
Overland Park, KS05-2016
Skills
- Food and beverage sales proficiency
- POS systems expertise
- Cash reconciliation expertise
- Training techniques
- Customer relationship management
- Customer service resolution
- Effective communication skills
- Team collaboration skills
- Time management proficiency
- Creative problem solving
- Basic financial literacy
- Office and Google proficiency
- Fast learner and organized
- Self-motivated and perceptive
- Communication skills
Leadership and Volunteer Activities
- Society of Women Engineers – Officer (Webmaster)
- AAUW at JCCC – Founding Member
- Academic Excellence Challenge Team – State Qualifier, National Competitor
- Science City Volunteer – Union Station
- Science Explorium – Children's Science Workshop Instructor
Timeline
Data Annotator
Data Annotation
01.2024 - 07.2024
Restaurant Server/Bar Server/Star Trainer
Loews Hotel
12.2022 - 01.2024
Server/Manager/Trainer
Extra Virgin
03.2021 - Current
Intern
SS & C / DST
04.2019 - 07.2019
Server/Trainer
Char Bar
02.2018 - 07.2020
Server/Bartender/Trainer
The Well
02.2016 - 03.2018
Server/Trainer
Beijing Bistro
08.2011 - 07.2015
Bachelor of Arts - Computer Science
University of Missouri - Kansas City School of Computing and Engineering
Associate of Science - General Science
Johnson County Community College